Avaya AES SFDC R1 CONN BASE HA NEW
This Avaya AES SFDC R1 CONN BASE HA NEW license provides essential platform connectivity and high availability for your Avaya environment.
- Access to Core Functionality: Unlocks critical communication and integration capabilities within the Avaya ecosystem.
- High Availability Support: Ensures continuous operation and resilience for your communication platform, minimizing downtime.
- Subscription Term: Provides ongoing access to software features and updates on a recurring billing cycle.
- Platform Integration: Enables secure and reliable connections for your Salesforce CRM and other business applications.
Product Overview
Product Overview
The Avaya AES SFDC R1 CONN BASE HA NEW is a platform software license designed to enable high availability connectivity for Avaya communication systems, specifically integrating with Salesforce (SFDC). This subscription-based license ensures your critical communication infrastructure remains operational and connected.
This license is ideal for IT Managers and IT Professionals in mid-market companies who rely on Avaya for their core business communications and need robust integration with their CRM systems. It fits within existing Avaya deployments, ensuring continuity and enhanced functionality for daily operations.
- Enhanced Connectivity: Facilitates secure and stable data exchange between Avaya platforms and Salesforce.
- High Availability: Guarantees uninterrupted service through redundant connection pathways.
- Subscription Model: Offers predictable operational expenses with continuous access to software updates.
- Scalable Capacity: Provides base connectivity for essential integration needs.
- Compliance Assurance: Supports regulatory requirements by maintaining a compliant and operational communication infrastructure.
This Avaya license is the right choice for mid-market teams needing reliable, integrated communication and CRM functionality without enterprise-level complexity.
What This Enables
Enable CRM-driven Communication Workflows
Enable teams to automate customer interactions by linking Avaya call data directly to Salesforce records. Streamline agent workflows with context-rich customer information displayed during calls.
cloud-based CRM, on-premises telephony, hybrid IT environment, integrated contact center
Ensure Continuous Communication Uptime
Protect against communication service interruptions with high availability features. Maintain critical business operations and customer service levels even during system events.
business-critical operations, high-volume call centers, regulated industries, redundant infrastructure
Maintain Licensing Compliance
Ensure your Avaya AES platform is properly licensed for essential Salesforce connectivity. Avoid potential service disruptions or compliance issues related to software entitlements.
managed IT services, software asset management, IT infrastructure upgrades, subscription renewals
Key Features
Avaya Aura Application Enablement Services (AES) Base License
Unlocks core capabilities for integrating Avaya communication systems with business applications.
Salesforce (SFDC) Connectivity
Enables direct integration between your Avaya telephony and your Salesforce CRM for enhanced customer interactions.
High Availability (HA)
Ensures continuous operation and resilience of the communication integration, minimizing downtime risks.
Subscription Billing
Provides predictable operational expenses and continuous access to software updates and support.
Platform Software
Forms the foundation for advanced communication workflows and data exchange within your IT environment.
Industry Applications
Finance & Insurance
Financial services firms require highly reliable communication and CRM integration to manage client interactions, ensure compliance, and maintain operational continuity.
Healthcare & Life Sciences
Healthcare providers need secure, compliant, and highly available communication systems to manage patient interactions and integrate with electronic health records (EHR) and CRM systems.
Legal & Professional Services
Law firms and professional services organizations depend on secure, confidential, and uninterrupted communication for client management and case handling, often integrated with practice management software.
Retail & Hospitality
These sectors benefit from integrated communication and CRM to manage customer service, bookings, and loyalty programs, requiring consistent uptime and efficient data flow.
Frequently Asked Questions
What is Avaya AES?
Avaya AES (Aura Application Enablement Services) is a platform that provides APIs and services to enable third-party applications, like CRM systems, to integrate with Avaya communication systems.
What does 'High Availability' mean for this license?
High Availability ensures that the connection and services provided by AES remain operational even if a component or server experiences an issue, minimizing service interruption.
Is this a perpetual license or a subscription?
This license is sold on a subscription basis, meaning you pay recurring fees for ongoing access to the software and its features.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.