Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Name, email, company name, billing/shipping address
• Payment information (credit card, ACH details)
• Account credentials
• Purchase history and preferences
• Communications with us

1.2 Information Collected Automatically

• IP address, browser type, device information
• Pages visited, time spent, referral source
• Cookies and tracking technologies

1.3 Information from Third Parties

• Payment processors
• Shipping carriers
• Business partners and vendors

2. How We Use Your Information

• Process orders and payments
• Deliver products and services
• Send order confirmations, shipping updates, and receipts
• Provide customer support
• Send marketing communications (you may opt out at any time)
• Prevent fraud and improve security
• Analyze usage and improve our Site
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share with:

• Payment processors (Stripe, etc.)
• Shipping carriers (UPS, FedEx, etc.)
• Service providers (hosting, analytics, email, CRM)
• Manufacturers and vendors (to fulfill orders and process warranties)
• Legal authorities (when required by law)
• Business transfers (in connection with merger or acquisition)

4. Cookies

We use cookies for essential site functionality, analytics (Google Analytics), and marketing. You can control cookies through your browser settings.

5. Data Security

We use encryption, access controls, and security monitoring to protect your information. However, no system is 100% secure.

6. Your Rights

Depending on your location, you may:

• Access, correct, or delete your information
• Opt out of marketing emails
• Request data portability
• Object to certain processing

Contact privacy@zentnetworks.com to exercise your rights.

7. Data Retention

We retain your information as long as necessary to fulfill the purposes described in this policy and comply with legal obligations (typically 7 years for financial records).

8. Children's Privacy

Our Site is not intended for individuals under 18. We do not knowingly collect information from children.

9. California Privacy Rights (CCPA)

California residents have the right to:

• Know what personal information we collect and how it's used
• Request deletion of personal information
• Opt out of sales (we do not sell personal information)
• Non-discrimination for exercising rights

Contact privacy@zentnetworks.com to exercise CCPA rights.

10. International Users

Your information may be transferred to and processed in the United States. By using our Site, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated “Last Updated” date.

12. Contact Us