Avaya Aura CC6 AGT Greeting License per Port
This Avaya Aura CC6 AGT Greeting per Port license enables essential call handling features for your contact center infrastructure, ensuring professional caller interactions.
- License Activation: Enables the AGT Greeting feature for a specific port on your Avaya Aura platform.
- Caller Experience: Ensures consistent and professional greetings for all callers interacting with your contact center.
- Platform Compliance: Maintains licensing compliance for Avaya Aura Contact Center software features.
- Operational Continuity: Supports the ongoing operation of critical call flow and greeting functionalities.
Product Overview
Product Overview
The Avaya AVAYA AURA CC6 AGT GREETING PER PORT is a software license that unlocks the capability for your Avaya Aura Contact Center platform to deliver pre-recorded or dynamic greetings on a per-port basis.
This license is designed for IT Managers and IT Professionals within SMB and mid-market organizations who manage their own Avaya Aura infrastructure and require specific features for call flow management and customer engagement.
- Feature Enablement: Activates the Automated Greeting and Transfer (AGT) functionality for individual ports.
- Scalable Licensing: Allows granular licensing based on the number of ports requiring greeting capabilities.
- Professional Greetings: Ensures consistent, branded, and informative greetings for callers.
- Call Flow Management: Supports essential call routing and initial interaction management.
- Platform Integration: Seamlessly integrates with your existing Avaya Aura CC6 platform.
This per-port license is the ideal solution for businesses needing precise control over their Avaya Aura contact center greetings without overprovisioning.
What This Enables
Enable Professional Caller Greetings
Enable teams to deploy standardized, professional greetings for all incoming calls on specific contact center ports. Streamline initial caller interactions with pre-recorded messages that inform or direct customers.
contact center operations, voice infrastructure, customer service platforms, unified communications
Manage Call Flow Initiation
Streamline the initial stages of call handling by ensuring every caller receives an appropriate greeting before being transferred or routed. Automate the delivery of essential information or branding messages at the start of each interaction.
telephony systems, customer engagement solutions, IT service delivery, business communications
Ensure Licensing Compliance
Automate compliance with Avaya's licensing requirements for advanced contact center features. Maintain an accurate software inventory and avoid potential service interruptions due to licensing discrepancies.
IT asset management, software subscription management, platform maintenance, operational stability
Key Features
Per-Port Licensing
Allows precise control and cost optimization by licensing only the necessary ports for greeting functionality.
Automated Greeting & Transfer (AGT)
Ensures consistent, professional, and informative greetings are delivered to callers, enhancing customer experience.
Avaya Aura CC6 Compatibility
Seamlessly integrates with your existing Avaya Aura Contact Center CC6 platform for straightforward deployment.
Subscription Billing
Provides predictable operational expenses with a recurring subscription model for ongoing access to the feature.
Platform Feature Unlock
Activates a key component of the contact center's call handling and customer interaction capabilities.
Industry Applications
Finance & Insurance
Financial institutions require consistent, professional greetings to maintain brand trust and comply with communication standards for customer interactions.
Healthcare & Life Sciences
Healthcare providers must ensure clear, compliant, and professional communication channels for patient and administrative calls, often with specific routing needs.
Retail & Hospitality
Customer-facing businesses in retail and hospitality rely on positive initial caller experiences to reinforce brand image and provide efficient service.
Legal & Professional Services
Law firms and professional services organizations need to present a polished and organized image from the first point of contact with clients.
Frequently Asked Questions
What is the Avaya Aura CC6 AGT Greeting per Port license?
This is a software license that enables the Automated Greeting and Transfer (AGT) feature for a specific port on your Avaya Aura Contact Center CC6 platform. It is typically sold as a subscription.
What does 'per port' mean in this context?
It means the license is tied to a single port or channel within your Avaya Aura system that will be configured to play automated greetings. You purchase one license for each port requiring this functionality.
Who typically needs this license?
IT Managers and IT Professionals in organizations using Avaya Aura Contact Center who want to ensure professional greetings are played to callers on specific lines or channels.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.