Avaya Aura CC6 Email with Multi-Persona Agent Licensing
Avaya Aura CC6 Email with Multi-Persona Agent Licensing provides essential software access for your contact center operations, ensuring continued functionality and feature availability.
- License Term: Subscription-based access to Avaya Aura CC6 Email software.
- Agent Enablement: Unlocks multi-persona agent capabilities for flexible communication handling.
- Platform Support: Applies to Avaya Aura contact center platforms.
- Value: Ensures compliance, access to critical features, and uninterrupted service operation.
Product Overview
Product Overview
This is a platform software license subscription for Avaya Aura Contact Center version 6 (CC6) Email, specifically enabling multi-persona agent functionality. It grants your organization the right to use the software under a subscription model, ensuring you have access to the latest features and support for your contact center environment.
This license is designed for businesses that utilize the Avaya Aura platform for their contact center operations. It is ideal for IT Managers or IT Professionals responsible for maintaining and optimizing communication systems, ensuring agents can handle diverse customer interactions efficiently and compliantly.
- Software Access: Provides entitlement to use Avaya Aura CC6 Email software.
- Multi-Persona Agents: Enables agents to handle multiple communication channels or roles.
- Subscription Billing: Operates on a recurring subscription model for predictable costs.
- Platform Integration: Designed to integrate with existing Avaya Aura contact center infrastructure.
- Compliance and Operation: Ensures your contact center software remains licensed and operational.
This Avaya Aura CC6 Email license subscription is the right choice for SMB and mid-market teams needing to maintain compliant and feature-rich contact center operations.
What This Enables
Enable Multi-Persona Agent Functionality
Enable teams to assign multiple communication roles or channels to individual agents, increasing operational flexibility. Streamline agent workflows by allowing them to manage diverse customer interactions from a single interface.
cloud-hosted contact center, on-premises contact center, hybrid contact center deployments, unified communications environment
Ensure Software Compliance and Support
Automate license management to prevent compliance gaps and potential service disruptions. Maintain access to vendor support and software updates, ensuring the stability and security of your contact center platform.
regulated business operations, IT asset management, ongoing software maintenance, business continuity planning
Enhance Agent Efficiency and Productivity
Streamline agent tasks by providing tools that support handling multiple communication streams simultaneously. Improve overall contact center throughput and customer service response times through optimized agent utilization.
high-volume customer interaction centers, seasonal business operations, multi-channel support strategies, performance-driven contact centers
Key Features
Avaya Aura CC6 Email Software
Provides the core functionality for managing email-based customer interactions within your Avaya contact center.
Multi-Persona Agent Capability
Allows agents to handle multiple communication types or roles, increasing efficiency and flexibility.
Subscription Licensing Model
Offers predictable costs and ensures access to the latest software versions and support.
Platform Integration
Designed to work seamlessly with your existing Avaya Aura contact center infrastructure.
Vendor Support Entitlement
Guarantees access to Avaya's technical support for troubleshooting and issue resolution.
Industry Applications
Finance & Insurance
Financial institutions require secure and compliant communication channels to handle sensitive customer inquiries and transactions via email, often needing to log and audit all interactions.
Healthcare & Life Sciences
Healthcare providers must manage patient communications securely and compliantly, adhering to regulations like HIPAA, making robust email management essential for patient services.
Retail & Hospitality
These sectors rely heavily on email for customer service, order inquiries, and feedback management, requiring efficient systems to handle high volumes and maintain customer satisfaction.
Legal & Professional Services
Law firms and professional service providers depend on secure, auditable email communication for client correspondence and case management, necessitating reliable and compliant software.
Frequently Asked Questions
What is Avaya Aura CC6 Email with Multi-Persona Agent?
This is a software license subscription that enables the email communication capabilities within the Avaya Aura Contact Center version 6, specifically unlocking the ability for agents to manage multiple communication roles or channels.
What does 'Multi-Persona Agent' mean?
It means an agent can be configured to handle different types of interactions or roles, such as managing both email and chat, or specializing in different product lines, all within the same contact center session.
Is this a perpetual license or a subscription?
This is a subscription-based license, meaning you pay a recurring fee for the right to use the software for a defined term, typically including ongoing support and updates.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.