Avaya CC AACC Basic Voice License Subscription
This 5-year subscription provides essential voice licensing for the Avaya CC AACC platform, ensuring your contact center operates with core voice functionalities.
- License Term: 5-year subscription commitment for predictable budgeting and continuous access.
- Core Voice Functionality: Unlocks fundamental voice capabilities required for basic call center operations.
- Platform Compliance: Ensures your Avaya CC AACC environment meets licensing requirements for voice services.
- Operational Continuity: Guarantees access to necessary voice features for uninterrupted customer interactions.
Product Overview
Product Overview
This is a 5-year subscription license for Avaya Contact Center Application Configuration (CC AACC) Basic Voice functionality. It provides the essential voice capabilities required for your contact center operations, ensuring compliance and access to core features for the duration of the term.
This license is designed for businesses that utilize Avaya's CC AACC platform for their customer engagement needs. It is suitable for IT Managers or IT Professionals within SMB and mid-market companies who need to maintain essential voice services for their contact center agents and supervisors.
- Essential Voice Features: Grants access to fundamental voice call handling, routing, and management features.
- Subscription Term: A fixed 5-year term provides long-term planning and cost predictability.
- Platform Integration: Seamlessly integrates with your existing Avaya CC AACC environment.
- Compliance Assurance: Helps maintain adherence to Avaya's licensing policies for voice services.
- Scalable Foundation: Supports basic voice operations as a foundation for potential future enhancements.
Secure essential voice capabilities for your contact center with this predictable 5-year Avaya CC AACC license subscription.
What This Enables
Enable Basic Call Handling and Routing
Enable teams to manage inbound and outbound voice calls using fundamental routing and queuing capabilities. Streamline agent workflows by providing the necessary voice channels for customer communication.
on-premises contact center, hybrid cloud contact center, unified communications integration, business process outsourcing support
Maintain Licensing Compliance
Streamline the process of adhering to Avaya's software licensing requirements for voice services. Automate the renewal and management of voice licenses to avoid service interruptions and potential penalties.
regulated business operations, IT asset management, multi-site contact center deployments, software subscription management
Support Essential Agent Operations
Enable agents to perform their core duties by providing the necessary voice connectivity and basic call control features. Ensure a consistent user experience for agents handling customer voice interactions.
customer service departments, technical support desks, inbound sales teams, outbound customer outreach
Key Features
5-Year Subscription Term
Provides predictable costs and continuous access to essential voice licensing for long-term operational planning.
Basic Voice Capabilities
Unlocks fundamental call handling, routing, and agent voice features required for standard contact center operations.
Avaya CC AACC Platform Compatibility
Ensures seamless integration with your existing Avaya CC AACC environment for immediate deployment.
Licensing Compliance
Helps maintain adherence to Avaya's software licensing policies, mitigating risks of non-compliance and service disruption.
Subscription Billing Model
Offers a clear, recurring cost structure that aids in budgeting and financial management for IT services.
Industry Applications
Finance & Insurance
Financial institutions require reliable and compliant communication channels for customer service and transaction processing, making consistent voice licensing crucial for their operations.
Healthcare & Life Sciences
Healthcare providers rely on secure and uninterrupted communication for patient care coordination and appointment scheduling, necessitating stable voice licensing for their contact centers.
Retail & Hospitality
Retail and hospitality businesses use contact centers for customer support, order management, and reservations, where consistent voice service is key to customer experience.
Legal & Professional Services
Law firms and professional services organizations depend on secure and available voice lines for client consultations and case management, requiring dependable contact center infrastructure.
Frequently Asked Questions
What is Avaya CC AACC Basic Voice Licensing?
This is a subscription license that grants your business the essential voice capabilities needed to operate your Avaya Contact Center Application Configuration (CC AACC) platform. It covers core functions for call handling and agent voice services.
What does 'Basic Voice' include?
Basic Voice typically includes fundamental features required for call management, such as call control, basic routing, and agent voice connectivity. Specific feature sets are detailed in Avaya's product documentation.
Why a 5-year subscription?
A 5-year subscription provides long-term cost predictability, ensures continuous access to necessary voice features without frequent renewal cycles, and helps lock in current pricing for an extended period.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.