Avaya CC WE ACR BSC REC PKG LIC FXD SUB 1YRAN
This Avaya Contact Center platform license provides essential functionality for your business operations, secured with a 1-year subscription term.
- License Entitlement: Access to core Avaya Contact Center functionalities for your business operations.
- Subscription Term: A 1-year license term ensures predictable budgeting and continuous access.
- Platform Support: Enables continued operation and feature utilization of your Avaya CC platform.
- Compliance Assurance: Maintains licensing compliance for your critical business communication infrastructure.
Product Overview
Product Overview
This is a 1-year subscription license package for Avaya Contact Center (CC) Web Edition (WE) with basic recording (ACR BSC REC) functionality. It provides the necessary entitlement to operate and utilize specific features of the Avaya CC platform for a defined term.
This license is designed for businesses that utilize Avaya Contact Center for their internal operations, such as customer service departments, support teams, or any business unit managing customer interactions. It ensures they have the required software rights to run the platform and its core features without interruption.
- Core Functionality Access: Unlocks essential features for Avaya Contact Center Web Edition.
- Recording Capabilities: Includes basic call recording for compliance and quality assurance.
- 1-Year Subscription: Provides a fixed term for predictable costs and continuous access.
- Platform Compliance: Ensures your Avaya CC deployment meets software licensing requirements.
- Operational Continuity: Guarantees the ability to use the platform's features throughout the license term.
This Avaya license subscription is ideal for SMB and mid-market organizations needing to maintain compliant and functional contact center operations.
What This Enables
Enable Core Contact Center Features
Enable teams to manage customer interactions effectively by unlocking essential Avaya Contact Center Web Edition functionalities. Streamline agent workflows and improve customer service delivery with licensed access to the platform.
on-premises deployment, hybrid cloud environment, unified communications stack, business process automation
Ensure Basic Call Recording Compliance
Automate the capture of essential call data for compliance and quality assurance purposes. Streamline regulatory adherence by ensuring basic call recording capabilities are licensed and active on your Avaya CC platform.
regulated business operations, internal quality monitoring, data retention policies, customer interaction logging
Maintain Platform Operational Continuity
Protect against service interruptions by securing a 1-year subscription for your Avaya Contact Center platform. Ensure continued access to critical communication tools throughout the license term, supporting ongoing business operations.
business continuity planning, critical communication infrastructure, scheduled software renewals, IT asset management
Key Features
Avaya CC Web Edition License
Grants access to the core functionalities required for managing business communications and customer interactions.
Basic Call Recording (ACR BSC REC)
Enables essential call recording for compliance, quality assurance, and training purposes.
1-Year Subscription Term
Provides a defined period of access, simplifying budgeting and ensuring continuous software entitlement.
Fixed License Package
Offers a specific set of features and capacity, ensuring clarity on what is included in the subscription.
Platform Software
Supports the operational continuity and feature utilization of your Avaya Contact Center infrastructure.
Industry Applications
Finance & Insurance
Financial institutions require robust call recording for regulatory compliance (e.g., FINRA, SEC) and dispute resolution, making basic call recording features essential for their operations.
Healthcare & Life Sciences
Healthcare providers often need to record patient interactions for quality assurance, training, and compliance with HIPAA, ensuring secure and auditable communication logs.
Legal & Professional Services
Law firms and professional services organizations utilize call recording for case documentation, client communication verification, and internal quality control to maintain professional standards.
Retail & Hospitality
Businesses in retail and hospitality may use call recording to monitor customer service interactions, handle disputes, and ensure service quality across their customer-facing teams.
Frequently Asked Questions
What is included in this Avaya license package?
This package includes a 1-year subscription license for Avaya Contact Center Web Edition with basic call recording (ACR BSC REC) capabilities. It grants the right to use these specific features for the duration of the subscription.
What is the term of this license?
The license term is for one year (1YRAN), providing continuous access and functionality for that period.
Who is this license intended for?
This license is for businesses that use Avaya Contact Center for their own internal operations and require specific features like basic call recording. It is not intended for resellers or other service providers.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.