Avaya CC WE ACR BSC REC PKG LIC FXD SUB 3YRAN
This Avaya platform software license provides essential functionality for your contact center operations over a 3-year subscription term.
- License Term: Covers 3 years of subscription access to Avaya Contact Center capabilities.
- Billing Model: Fixed subscription billing ensures predictable IT budgeting.
- Feature Access: Unlocks core Avaya Contact Center features for business use.
- Compliance: Maintains licensing compliance with Avaya's platform requirements.
Product Overview
Product Overview
This is a 3-year fixed subscription license for Avaya Contact Center (CC) software, specifically the 'ACR BSC REC PKG' bundle. It grants access to essential recording and base capabilities required for compliant and functional contact center operations.
This license is designed for businesses that own and operate their own Avaya contact center infrastructure. It is suitable for IT Managers or IT Professionals responsible for maintaining the licensing and operational integrity of their communication systems, ensuring continued service availability and feature access.
- Subscription Licensing: Provides a 3-year term for predictable costs and continuous access.
- Core Functionality: Unlocks essential Avaya Contact Center features for daily operations.
- Compliance Assurance: Ensures your deployment meets Avaya's licensing requirements.
- Operational Continuity: Guarantees access to necessary software components for uninterrupted service.
- Scalable Platform: Supports the base requirements for a functional contact center environment.
This Avaya license is the right choice for SMB and mid-market teams needing to maintain compliant and operational contact center software.
What This Enables
Enable Core Contact Center Operations
Enable teams to utilize essential Avaya Contact Center features for daily customer interactions and operations. Streamline call handling and basic reporting with licensed software.
on-premises contact center, hybrid cloud contact center, unified communications platform, business process outsourcing
Maintain Licensing Compliance
Streamline compliance by securing a 3-year subscription for your Avaya Contact Center software. Automate the renewal process and avoid potential service interruptions due to licensing lapses.
regulated business operations, IT asset management, corporate compliance programs, technology lifecycle management
Ensure Feature Access and Updates
Automate access to necessary Avaya Contact Center functionalities and ensure your system remains up-to-date with licensed software. Protect against feature degradation or service limitations.
customer service departments, internal support desks, sales engagement teams, business continuity planning
Key Features
3-Year Subscription Term
Provides long-term access to essential software features and ensures predictable IT budgeting.
Avaya CC ACR BSC REC PKG
Unlocks core Avaya Contact Center capabilities, including base recording, for compliant business operations.
Fixed Subscription Billing
Offers predictable costs, simplifying financial planning and avoiding unexpected licensing expenses.
Platform Software License
Ensures your Avaya contact center infrastructure is properly licensed, maintaining operational integrity and compliance.
Industry Applications
Finance & Insurance
Financial institutions require robust call recording for regulatory compliance, audit trails, and dispute resolution, making this license essential for their contact center operations.
Healthcare & Life Sciences
Healthcare providers must adhere to strict data privacy regulations like HIPAA, necessitating secure and compliant call recording for patient interactions and record-keeping.
Legal & Professional Services
Law firms and professional service organizations often need to record client communications for liability protection, case documentation, and quality assurance purposes.
Retail & Hospitality
Businesses in retail and hospitality use contact centers for customer service, order taking, and issue resolution, benefiting from licensed features for efficient operations and customer satisfaction.
Frequently Asked Questions
What does 'ACR BSC REC PKG' mean?
This typically refers to Avaya Contact Center's 'ACR' (Advanced Contact Recording) base package, which includes essential recording functionalities required for many business operations and compliance needs.
What is the billing model for this license?
This license operates on a subscription billing model with a fixed term of 3 years, ensuring predictable costs and continuous access to the licensed software.
What hardware or platform does this license apply to?
This license is for Avaya Contact Center software. While the specific hardware is not detailed in the MPN, it applies to Avaya's contact center platform solutions that require this software package.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.