Avaya CC WE QM NO AQM PKG LIC FXD SUB 1YRAN
This Avaya CC WE QM platform license subscription provides essential quality management capabilities for your business for a full year.
- License Term: Annual subscription ensures continuous access to quality management features.
- Billing Model: Predictable yearly billing for straightforward IT budget management.
- Platform Access: Unlocks specific quality management functionalities within the Avaya Contact Center platform.
- Compliance & Operation: Maintains operational continuity and supports quality assurance processes.
Product Overview
Product Overview
This is a 1-year fixed subscription license for Avaya Contact Center Quality Management (QM) software, specifically the 'NO AQM PKG' variant. It provides access to core quality management functionalities, enabling businesses to monitor and improve customer interactions.
This license is designed for businesses using Avaya Contact Center solutions that need to ensure service quality, compliance, and agent performance. It fits into an existing Avaya environment, providing essential tools for IT Managers and Quality Assurance teams to oversee customer service operations.
- Quality Monitoring: Enables recording and evaluation of customer interactions.
- Performance Analytics: Provides insights into agent performance and customer satisfaction.
- Compliance Assurance: Helps meet regulatory requirements through interaction recording and auditing.
- Agent Coaching: Supports targeted feedback and training for customer service representatives.
- Operational Efficiency: Streamlines the quality assurance process for better resource allocation.
This Avaya license subscription is ideal for SMB and mid-market companies seeking to enhance their customer service quality and operational oversight.
What This Enables
Enable Interaction Recording and Evaluation
Enable teams to record and evaluate customer calls and digital interactions. This ensures that service quality standards are consistently met and provides a basis for performance improvement.
cloud-hosted contact center, on-premises contact center, hybrid contact center deployments, unified communications environment
Streamline Quality Assurance Processes
Streamline the quality assurance process by providing tools for scoring interactions and identifying trends. This allows for more efficient agent performance management and targeted coaching.
customer support operations, inbound call centers, outbound sales teams, blended contact centers
Automate Compliance Monitoring
Automate compliance monitoring by leveraging interaction playback and scoring against predefined criteria. This helps businesses adhere to industry regulations and internal policies.
regulated industries, customer data privacy management, service level agreement tracking, risk mitigation strategies
Key Features
Quality Management Software License
Provides access to essential tools for monitoring and improving customer interactions, ensuring service quality.
1-Year Fixed Subscription Term
Guarantees access to quality management features for a defined period with predictable budgeting.
Avaya Contact Center Integration
Seamlessly integrates with existing Avaya Contact Center environments for unified management.
Interaction Evaluation Tools
Enables detailed scoring and analysis of calls and digital communications to identify areas for improvement.
Performance Analytics
Delivers insights into agent performance and customer satisfaction trends to inform coaching and strategy.
Industry Applications
Finance & Insurance
Financial institutions require robust interaction recording and monitoring to meet stringent regulatory compliance standards like PCI DSS and FINRA for customer interactions.
Healthcare & Life Sciences
Healthcare providers must ensure patient privacy and adherence to HIPAA regulations, necessitating secure and auditable interaction recording and quality assurance processes.
Legal & Professional Services
Law firms and professional service organizations need to maintain client confidentiality and service quality, making interaction evaluation critical for performance and compliance.
Retail & Hospitality
These sectors focus heavily on customer experience, using quality management tools to ensure consistent service delivery, agent training, and customer satisfaction across all touchpoints.
Frequently Asked Questions
What specific quality management features does this license unlock?
This license provides access to core Avaya Contact Center Quality Management functionalities, typically including interaction recording, evaluation forms, scoring, and performance analytics for customer service agents.
Is this a perpetual license or a subscription?
This is a fixed 1-year subscription license, meaning you have access to the features for one year and will need to renew to continue using them.
What Avaya platform does this license apply to?
This license is for the Avaya Contact Center platform, specifically enabling its Quality Management module.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.