Avaya CC WE UC ACRA REC LIC FXD SUB 1YRAN
This 1-year subscription license for Avaya Call Center Unified Communications unlocks critical recording and licensing capabilities for your business communications platform.
- Access to Recording: Enables essential call recording features for compliance and quality assurance.
- Licensing Compliance: Ensures your Avaya UC platform is properly licensed, avoiding operational disruptions.
- Feature Entitlement: Unlocks specific functionalities required for advanced call center operations.
- Subscription Term: Provides a defined 1-year period of access and support for the licensed features.
Product Overview
Product Overview
This Avaya platform software subscription provides a 1-year license for Avaya Call Center Unified Communications (UC) with Advanced Call Recording (ACRA) and fixed licensing. It is designed to ensure your call center operations are compliant and equipped with necessary recording and licensing features.
IT Managers and IT Professionals in SMB and mid-market organizations utilize this license to maintain proper licensing for their Avaya UC environment, enabling critical call recording functionalities essential for quality management, training, and regulatory adherence within their own business operations.
- Unified Communications Licensing: Provides the necessary software license for Avaya UC platforms.
- Call Recording Capability: Enables advanced call recording features for compliance and analysis.
- Fixed License Type: Applies to specific fixed endpoints or configurations as defined by Avaya.
- 1-Year Subscription: Offers a defined term for feature access and entitlement.
- Platform Support: Ensures continued operation and access to features for the subscription duration.
This Avaya license subscription is the ideal choice for SMB and mid-market teams needing to maintain compliant and functional call center operations.
What This Enables
Enable Advanced Call Recording
Enable teams to capture and store voice communications for quality assurance and regulatory compliance. Streamline auditing processes by having readily available call recordings for review.
on-premises UC, cloud-connected UC, hybrid communication systems, business continuity planning
Maintain Licensing Compliance
Automate the process of ensuring your Avaya UC platform adheres to licensing requirements. Prevent service interruptions and potential penalties associated with outdated or insufficient licenses.
business-critical communication systems, regulated environments, IT asset management, operational stability
Unlock UC Platform Features
Streamline operations by activating specific advanced features required for call center management and analytics. Provide IT professionals with the tools needed to optimize communication workflows.
customer service operations, inbound/outbound call centers, unified communications infrastructure, performance monitoring
Key Features
Avaya CC WE UC ACRA REC LIC
Provides the necessary software license to enable advanced call recording and core UC functionalities for your Avaya platform.
Fixed Subscription License
Ensures proper licensing for specific fixed endpoints or configurations, simplifying license management and compliance.
1-Year Term
Offers a defined period of access to features and support, allowing for predictable budgeting and operational planning.
Platform Software
Integrates directly with your Avaya Unified Communications system to unlock essential call center capabilities.
Compliance and Quality Assurance
Enables critical call recording features necessary for meeting regulatory requirements and improving customer service quality.
Industry Applications
Finance & Insurance
This vertical often requires detailed call recording for regulatory compliance, transaction verification, and dispute resolution, making ACRA licenses essential for their operations.
Healthcare & Life Sciences
Healthcare organizations must adhere to strict data privacy regulations like HIPAA, necessitating secure and compliant call recording for patient communications and internal record-keeping.
Legal & Professional Services
Law firms and professional service providers use call recording for client communication documentation, case management, and ensuring adherence to professional conduct standards.
Retail & Hospitality
These sectors benefit from call recording for customer service quality monitoring, training staff, and resolving customer inquiries or complaints effectively.
Frequently Asked Questions
What is Avaya CC WE UC ACRA REC LIC FXD SUB 1YRAN?
This is a 1-year subscription license for Avaya Call Center Unified Communications that enables Advanced Call Recording (ACRA) and applies to fixed configurations. It ensures your system is properly licensed for these features.
Who is this license intended for?
This license is for businesses using Avaya Call Center Unified Communications that require call recording capabilities and need to maintain proper licensing for their own internal operations.
What does 'ACRA' stand for?
ACRA typically refers to Advanced Call Recording and Analytics, indicating the license unlocks enhanced features for capturing and managing call data.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.