Avaya CMS R17 Additional Agent Licenses
Enhance your Avaya Contact Management System R17 with additional agent licenses, enabling up to 100 new users to access advanced call center functionalities.
- License Term: Subscription-based licensing ensures ongoing access to the latest software features and support.
- Billing Model: Predictable subscription billing allows for easier IT budget management and scalability.
- Platform Applicability: These licenses are designed to extend the capacity of your existing Avaya CMS R17 platform.
- Key Value: Maintain compliance and unlock full feature access for your growing contact center operations.
Product Overview
Product Overview
This Avaya CMS R17 Additional Agent License subscription provides the necessary entitlements to increase the number of concurrent agents supported by your Avaya Contact Management System R17. It unlocks the capacity for up to 100 additional agents, ensuring your system can handle increased call volumes and user demands.
This license is critical for businesses that use Avaya CMS for their own internal contact center operations, such as customer service departments, support desks, or sales teams. It integrates directly with the existing Avaya CMS R17 platform, allowing IT Managers and IT Professionals to scale their communication infrastructure without significant hardware changes.
- Scalable Agent Capacity: Add licenses to support up to 100 new agents.
- Subscription Access: Continuous access to software updates and feature enhancements.
- Platform Integration: Seamlessly integrates with your Avaya CMS R17 deployment.
- Operational Continuity: Ensures your contact center can handle peak demand and business growth.
- Compliance Assurance: Maintains licensing compliance with Avaya's software requirements.
Empower your growing contact center with the flexibility to add agents as needed, ensuring efficient operations and uninterrupted service for your customers.
What This Enables
Expand Agent Capacity for Growing Teams
Enable teams to onboard new customer service representatives or sales agents as business volume increases. This ensures that your contact center can handle a larger number of concurrent interactions without performance issues.
on-premises contact center, existing Avaya infrastructure, growing SMB, mid-market enterprise
Support Seasonal or Peak Demand
Scale agent access up or down to match fluctuating business needs, such as during holiday seasons or promotional events. This flexibility ensures optimal resource utilization and customer service levels.
seasonal business operations, fluctuating call volumes, flexible workforce, business continuity
Maintain Licensing Compliance
Ensure your Avaya CMS R17 deployment adheres to vendor licensing agreements by purchasing the correct number of agent entitlements. This avoids potential service interruptions or audit issues.
IT asset management, vendor audits, regulated environments, operational stability
Key Features
Avaya CMS R17 Agent Licensing
Provides the necessary entitlements to increase the number of concurrent agents on your Avaya CMS R17 platform.
Subscription Billing
Offers predictable costs and continuous access to software updates and support for your contact center.
Capacity Expansion
Allows your business to scale agent seats up to 100, accommodating growth and peak demand.
Platform Specific
Designed exclusively for Avaya Contact Management System Release 17, ensuring compatibility and optimal performance.
Compliance and Access
Ensures your contact center operations remain compliant with Avaya licensing and unlocks full system capabilities for all agents.
Industry Applications
Finance & Insurance
Financial institutions and insurance companies rely on robust contact centers for customer service, claims processing, and sales, requiring scalable and compliant communication solutions like Avaya CMS.
Healthcare & Life Sciences
Healthcare providers use contact centers for patient scheduling, inquiries, and support, necessitating reliable and secure systems that can handle sensitive data and high call volumes.
Retail & Hospitality
Retailers and hospitality businesses leverage contact centers for customer support, order taking, and reservations, requiring systems that can manage peak seasonal demands and provide excellent customer experiences.
Government & Public Sector
Government agencies and public services often use contact centers for citizen inquiries and support, requiring scalable solutions that ensure accessibility and operational continuity.
Frequently Asked Questions
What is Avaya CMS R17?
Avaya CMS R17 is a release of Avaya's Contact Management System, a platform designed for managing and optimizing contact center operations, including call routing, agent management, and reporting.
What does 'ADD AGT LIC' mean?
'ADD AGT LIC' stands for Additional Agent License. This indicates that the license is used to increase the number of agents that can simultaneously use the Avaya CMS platform.
Is this a perpetual license or a subscription?
This is a subscription-based license, meaning you pay a recurring fee for the right to use the licenses for a defined term, typically including software updates and support.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.