Avaya CMS R17+ to R19 Upgrade License
This Avaya CMS R17+ to R19 upgrade license ensures your contact center platform remains compliant and fully functional with the latest capabilities.
- License Term: Subscription-based access to Avaya CMS R19 features.
- Billing Model: Ongoing subscription ensures predictable operational costs.
- Platform: Applies to Avaya Contact Center Management (CMS) platforms.
- Value: Maintains compliance and unlocks advanced contact center functionalities.
Product Overview
Product Overview
This Avaya CMS R17+ to R19 upgrade license provides essential access to the latest version of the Contact Center Management platform, ensuring continued operation and enhanced capabilities. It specifically enables the High Availability and Survivability Agent features, crucial for maintaining service continuity.
This license is designed for businesses utilizing Avaya's CMS for their customer interaction management. It is ideal for IT Managers and IT Professionals in SMB and mid-market organizations who need to maintain their contact center infrastructure, ensure regulatory compliance, and access advanced features without the overhead of a full system replacement.
- Version Upgrade: Facilitates the transition from Avaya CMS R17+ to R19.
- Feature Enablement: Unlocks High Availability and Survivability Agent functionalities.
- Subscription Billing: Offers a predictable, recurring cost model for budgeting.
- Compliance: Helps maintain adherence to current software versions and support requirements.
- Operational Continuity: Ensures your contact center remains operational with updated software.
This upgrade license is the right choice for SMB and mid-market teams needing to modernize their Avaya CMS environment and ensure peak operational performance.
What This Enables
Enable Advanced Contact Center Features
Enable teams to leverage High Availability and Survivability Agent features within Avaya CMS R19. This ensures uninterrupted service and data protection during critical operations.
Cloud-connected contact centers, hybrid IT environments, on-premises telephony systems, business continuity planning.
Streamline Software Version Management
Streamline the process of upgrading from Avaya CMS R17+ to R19, ensuring all necessary licensing is in place. This simplifies compliance and access to the latest software enhancements.
Managed IT infrastructure, multi-site business operations, centralized IT management, scheduled technology refreshes.
Automate Business Continuity Planning
Automate critical aspects of business continuity by ensuring the Survivability Agent functionality is active and licensed. This protects against localized network failures and maintains agent connectivity.
High-volume customer service operations, regulated industry environments, mission-critical communication systems, disaster recovery strategies.
Key Features
Avaya CMS R19 Upgrade
Access to the latest version of Avaya's contact center platform, ensuring modern features and security.
High Availability (HA) Licensing
Ensures continuous operation of your contact center by providing redundancy and failover capabilities.
Survivability Agent (SURV AGT) Licensing
Maintains essential contact center functionality even during network disruptions or site outages.
Subscription Billing
Provides predictable operational expenses and easy budgeting for your contact center software.
Compliance and Support
Keeps your software up-to-date, meeting vendor requirements and ensuring access to technical support.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure communication systems to handle sensitive customer data and transactions, making HA and survivability features critical for compliance and service continuity.
Healthcare & Life Sciences
Healthcare providers must maintain constant communication for patient care and emergency services, necessitating robust contact center solutions with high availability to ensure uninterrupted operations and compliance with HIPAA.
Retail & Hospitality
These sectors rely on contact centers for customer service, booking, and support, where downtime can lead to lost revenue and customer dissatisfaction, making survivability and HA essential for maintaining operations.
Government & Public Sector
Public sector agencies often handle critical citizen services and require reliable, compliant communication infrastructure that can withstand disruptions to ensure continuous service delivery.
Frequently Asked Questions
What is the difference between R17+ and R19?
R19 includes feature enhancements, security updates, and potentially new functionalities compared to R17+. This upgrade ensures you benefit from the latest advancements in Avaya's contact center technology.
Does this license include installation or professional services?
This is a software upgrade license only. Professional services for installation or configuration are separate and can be procured if needed.
What happens if I don't upgrade?
Running an older version like R17+ may expose your organization to security vulnerabilities, compliance issues, and a lack of access to new features or vendor support, potentially impacting your contact center's reliability.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.