Avaya CMS R18 Additional Session License
Expand your Avaya CMS R18 call handling capacity with this additional session license, ensuring your business can manage peak demand and maintain service levels.
- Expanded Capacity: Gain the ability to handle more concurrent calls and interactions, directly improving customer service responsiveness.
- Operational Continuity: Ensure your contact center can scale to meet fluctuating customer demand without performance degradation.
- Feature Access: Unlock the full potential of your Avaya CMS R18 platform by enabling increased session throughput.
- Subscription Value: Benefit from a predictable subscription model for ongoing access to essential call handling capabilities.
Product Overview
Product Overview
This Avaya CMS R18 Additional Session License provides the necessary authorization to increase the number of concurrent calls or interactions your Avaya Contact Center Management system can handle. It is a software subscription that directly enhances the capacity of your existing Avaya CMS R18 platform, ensuring you can meet the demands of your customer service operations.
This license is designed for businesses that utilize Avaya CMS R18 for their contact center operations and require greater call handling capacity. It is ideal for IT Managers or Business Owners looking to scale their customer service infrastructure to accommodate growth, seasonal peaks, or improved service level agreements without overhauling their core system.
- Increased Throughput: Directly boosts the number of simultaneous calls or data sessions your CMS R18 can manage.
- Scalability: Allows your contact center to grow and adapt to changing business needs and customer volumes.
- Performance Maintenance: Prevents system strain and potential downtime during high-demand periods.
- Subscription Billing: Offers a predictable, recurring cost for ongoing access to expanded capacity.
- Platform Enhancement: Unlocks the full potential of your Avaya CMS R18 investment by enabling higher operational limits.
This Avaya CMS R18 Additional Session License is the right choice for SMB and mid-market teams needing to scale their contact center capacity efficiently.
What This Enables
Expand Call Handling Capacity
Enable teams to manage a higher volume of concurrent customer interactions, reducing wait times and improving overall customer satisfaction. Streamline operations by ensuring your contact center can scale to meet fluctuating demand without performance issues.
cloud-hosted contact center, on-premises ACD, hybrid ACD environment, unified communications integration
Support Business Growth
Allow organizations to scale their customer service operations in line with business expansion or increased market penetration. Automate the process of increasing capacity to support new customer acquisition and retention strategies.
growing SMB operations, mid-market expansion initiatives, multi-site contact centers, seasonal business scaling
Meet Service Level Agreements
Ensure your contact center consistently meets or exceeds defined service level agreements by providing sufficient capacity for peak periods. Protect against lost revenue and customer churn caused by an inability to handle incoming interactions.
customer-centric operations, regulated service environments, high-volume support desks, SLA-driven businesses
Key Features
Additional Concurrent Session Entitlement
Increases the number of simultaneous calls or data sessions your Avaya CMS R18 can handle, directly improving customer service capacity.
Subscription-Based Licensing
Provides a predictable, recurring cost for ongoing access to expanded call handling capabilities, simplifying budget management.
Avaya CMS R18 Compatibility
Ensures seamless integration with your existing Avaya Contact Center Management R18 platform for immediate capacity enhancement.
Scalability for Demand Fluctuations
Allows your contact center to adapt to seasonal peaks, marketing campaigns, or business growth without performance degradation.
Improved Customer Experience
Reduces customer wait times and dropped calls, leading to higher satisfaction and retention rates.
Industry Applications
Finance & Insurance
Financial institutions and insurance providers handle high volumes of sensitive customer interactions requiring robust, scalable contact center solutions to meet strict service level agreements and compliance standards.
Healthcare & Life Sciences
Healthcare organizations must manage patient communications efficiently and securely, often facing strict regulatory requirements like HIPAA, necessitating reliable and scalable contact center capacity.
Retail & Hospitality
Retail and hospitality businesses experience significant seasonal call volume fluctuations and require scalable solutions to manage customer inquiries, bookings, and support efficiently during peak times.
Government & Public Sector
Public sector agencies often handle a large volume of citizen inquiries and require dependable, scalable communication systems to ensure accessibility and responsiveness to the public.
Frequently Asked Questions
What is an Avaya CMS R18 Additional Session License?
This is a software license that increases the number of concurrent calls or interactions your Avaya Contact Center Management R18 system can handle. It is provided on a subscription basis.
Who is this license for?
This license is for businesses using Avaya CMS R18 that need to expand their call handling capacity to meet growing customer demand or improve service levels.
How does this license affect my existing Avaya CMS R18 system?
This license unlocks additional capacity within your current Avaya CMS R18 platform, allowing it to manage more simultaneous sessions without requiring a hardware upgrade.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.