Avaya CMS R18 Additional Session License
This Avaya CMS R18 license provides additional session capacity, enabling your contact center to handle more concurrent interactions and improve overall customer service efficiency.
- Expanded Capacity: Gain the ability to support a greater number of simultaneous customer interactions, reducing wait times and improving customer satisfaction.
- Feature Access: Unlock the full potential of your Avaya CMS R18 platform by ensuring you have the necessary licensing for all intended features and functionalities.
- Operational Continuity: Maintain uninterrupted contact center operations by ensuring compliance with Avaya's licensing requirements for your current and future capacity needs.
- Scalability: Easily scale your contact center's capabilities to meet fluctuating demand without compromising performance or service quality.
Product Overview
Product Overview
This is a platform software license for Avaya Contact Center Management (CMS) Release 18, specifically an additional session license. It is a subscription-based offering that increases the number of concurrent sessions your Avaya CMS environment can support, ensuring you have the capacity to manage your customer interactions effectively.
This license is designed for businesses that utilize Avaya's contact center solutions and need to expand their capacity. It is suitable for IT Managers or IT Professionals in SMB and mid-market companies who are responsible for maintaining and scaling their communication infrastructure to meet customer service demands.
- Increased Session Count: Directly adds to the number of concurrent calls or interactions your Avaya CMS can handle.
- Subscription Billing: Provides predictable operational expenses with a recurring subscription model.
- Platform Compatibility: Designed for Avaya CMS Release 18, ensuring seamless integration.
- Compliance Assurance: Guarantees adherence to Avaya's licensing terms for optimal system performance.
- Enhanced Customer Experience: Enables your contact center to serve more customers efficiently, improving satisfaction.
This Avaya CMS R18 additional session license is the ideal solution for SMB and mid-market teams looking to scale their contact center capacity efficiently and maintain high service levels.
What This Enables
Enable Increased Concurrent Interactions
Enable teams to handle a higher volume of simultaneous customer calls or digital interactions. Streamline customer service by ensuring no customer is turned away due to capacity limitations.
cloud-hosted contact center, on-premises contact center, hybrid contact center deployments, unified communications environment
Support Seasonal or Event-Driven Demand
Streamline operations during peak seasons or promotional events by having readily available session capacity. Automate the scaling process to meet fluctuating customer engagement needs without manual intervention.
retail operations, e-commerce platforms, seasonal businesses, marketing campaign support
Ensure Licensing Compliance and Stability
Automate the process of maintaining up-to-date licensing for your Avaya CMS environment. Protect against service disruptions caused by licensing shortfalls or non-compliance with vendor requirements.
regulated industries, IT asset management, business continuity planning, operational risk mitigation
Key Features
Additional Session Entitlement
Increases the number of simultaneous customer interactions your Avaya CMS can manage, directly improving service availability.
Subscription Licensing Model
Provides predictable operational expenses and allows for easier budgeting and financial planning for contact center capacity.
Avaya CMS R18 Compatibility
Ensures seamless integration with your existing Avaya Contact Center Management Release 18 platform.
Scalability
Allows your contact center to grow and adapt to changing business demands without significant upfront investment.
Operational Continuity
Helps maintain uninterrupted service and compliance with Avaya's licensing terms, preventing potential disruptions.
Industry Applications
Finance & Insurance
Financial institutions require high availability and capacity for customer service calls, especially during market events or for handling sensitive inquiries, making scalable contact center solutions critical.
Retail & Hospitality
Retail and hospitality businesses experience significant seasonal fluctuations in customer contact volume, requiring flexible capacity to manage peak demand during holidays or promotions.
Healthcare & Life Sciences
Healthcare providers need to manage patient communications efficiently and securely, often requiring robust contact center solutions to handle appointment scheduling, inquiries, and telehealth support.
Government & Public Sector
Public sector agencies often handle high volumes of citizen inquiries and require reliable, scalable communication systems to provide essential services and information.
Frequently Asked Questions
What is an Avaya CMS R18 additional session license?
This license is a subscription that increases the number of concurrent interactions your Avaya Contact Center Management Release 18 system can handle. It is designed to help businesses scale their contact center capacity.
Who is this license intended for?
This license is for businesses using Avaya CMS R18 that need to expand their contact center's capacity to handle more simultaneous customer interactions. It is suitable for IT Managers and IT Professionals in SMB and mid-market companies.
How does this license affect my contact center operations?
By providing additional session capacity, this license helps reduce customer wait times, improve agent efficiency, and ensure your contact center can meet demand, leading to better customer satisfaction and operational stability.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.