Avaya CMS R18 Additional Session License
Expand your Avaya CMS R18 contact center's capacity with an additional session license, ensuring your business can handle peak call volumes and maintain service levels.
- License Term: Subscription-based access to additional concurrent call handling sessions.
- Billing Model: Ongoing subscription ensures continuous access to expanded capacity.
- Platform Applicability: Directly enhances the session handling capabilities of Avaya CMS R18.
- Key Value: Maintains compliance with capacity requirements and unlocks full feature potential.
Product Overview
Product Overview
This Avaya CMS R18 3rd Party Real-Time Monitoring Additional Session License provides the necessary capacity to increase the number of concurrent calls your Avaya Contact Management System can handle. It is a software subscription that unlocks additional session capabilities for your existing Avaya CMS R18 platform.
This license is designed for businesses that utilize Avaya CMS R18 for their contact center operations and require more capacity to manage fluctuating call volumes or support a growing customer base. It integrates directly into your existing Avaya infrastructure, ensuring a smooth expansion of your contact center's capabilities without requiring significant hardware changes.
- Increased Capacity: Directly scales the number of concurrent sessions your Avaya CMS R18 can manage.
- Subscription Access: Provides ongoing access to expanded call handling capabilities through a subscription model.
- Platform Enhancement: Unlocks additional real-time monitoring and session handling features for CMS R18.
- Operational Continuity: Ensures your contact center can meet demand during peak periods.
- Scalability: Allows your contact center to grow with your business needs.
This Avaya CMS R18 session license is ideal for SMB and mid-market organizations needing to scale their contact center operations efficiently and cost-effectively.
What This Enables
Expand Contact Center Call Capacity
Enable teams to handle a greater volume of concurrent customer interactions. Streamline customer service operations by ensuring no calls are missed due to capacity limitations.
cloud-hosted contact center, on-premises PBX integration, hybrid cloud deployment, unified communications environment
Scale for Seasonal Demand
Automate the scaling of your contact center's session handling capabilities to meet predictable seasonal peaks. Ensure business continuity and customer satisfaction during high-demand periods.
retail operations, holiday season support, event-driven call surges, seasonal business cycles
Support Business Growth
Streamline the process of adding capacity as your business expands its customer base. Maintain high service quality and operational efficiency without significant upfront capital expenditure.
growing SMBs, mid-market expansion, new service line launches, increasing customer engagement
Key Features
Additional Session Entitlement
Increases the number of concurrent calls your Avaya CMS R18 can manage, preventing dropped calls and improving customer satisfaction.
Subscription Licensing
Provides flexible, ongoing access to expanded capacity, allowing for predictable operational expenses and easier scalability.
Avaya CMS R18 Compatibility
Seamlessly integrates with your existing Avaya CMS R18 platform, minimizing deployment complexity and ensuring operational continuity.
Third-Party Real-Time Monitoring Support
Enables enhanced visibility and data collection for third-party monitoring tools, crucial for performance analysis and compliance.
Scalable Capacity
Allows your contact center to adapt to fluctuating business needs and growth without requiring major infrastructure overhauls.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust call handling to manage customer inquiries, transactions, and support, often with strict regulatory compliance needs for call recording and monitoring.
Healthcare & Life Sciences
Healthcare providers need reliable communication systems to manage patient appointments, urgent inquiries, and critical information exchange, demanding high uptime and secure data handling.
Retail & Hospitality
These sectors experience significant call volume fluctuations, especially during peak seasons or promotions, requiring scalable solutions to manage customer orders, reservations, and support efficiently.
Government & Public Sector
Public service agencies often handle large volumes of citizen inquiries and require dependable communication infrastructure to provide essential services and maintain operational continuity.
Frequently Asked Questions
What is an Avaya CMS R18 Additional Session License?
This license is a software subscription that increases the number of concurrent calls your Avaya Contact Management System R18 can handle. It is specifically for adding capacity for third-party real-time monitoring sessions.
How is this license billed?
This license is billed on a subscription basis, meaning you pay a recurring fee for ongoing access to the additional session capacity.
What does '3PTY RLTM ADDL SESSION' mean?
It signifies a license for 'Third-Party Real-Time Monitoring Additional Sessions', indicating it expands the system's ability to support concurrent sessions for external monitoring tools.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.