Avaya CMS R18 Additional Session License
Expand your Avaya CMS R18 capabilities with an additional logging session license, ensuring critical data capture for operational analysis and compliance.
- Extended Data Capture: Gain the ability to log more concurrent sessions, providing deeper insights into call center performance and user activity.
- Enhanced Compliance: Ensure adherence to regulatory requirements by maintaining detailed records of all relevant system interactions.
- Operational Visibility: Improve troubleshooting and performance monitoring with access to a greater volume of system logs.
- Scalable Capacity: Add capacity to your existing Avaya CMS R18 platform without requiring a full system upgrade.
Product Overview
Product Overview
This Avaya CMS R18 Additional Session License provides the necessary entitlement to increase the number of concurrent auxiliary logging sessions on your Avaya Contact Center Management System R18 platform. It is a subscription-based software license designed to enhance your system's data collection and analysis capabilities.
This license is ideal for IT Managers and IT Professionals in mid-market organizations who need to expand their call center's logging capacity for compliance, performance monitoring, or advanced troubleshooting. It integrates directly with your existing Avaya CMS R18 infrastructure, allowing for more comprehensive data capture without significant hardware changes.
- Increased Logging Capacity: Allows for more simultaneous auxiliary logging sessions.
- Subscription Billing: Provides predictable operational expenses with a recurring subscription model.
- Avaya CMS R18 Compatibility: Specifically designed to enhance the R18 version of the Avaya Contact Center Management System.
- Feature Unlock: Enables access to expanded data logging features essential for analysis.
- Compliance Support: Facilitates meeting regulatory and internal audit requirements through detailed session logging.
Secure expanded data logging capabilities for your Avaya CMS R18 with this additional session license, ensuring your business maintains critical insights and compliance.
What This Enables
Expand Call Detail Recording and Logging
Enable teams to capture more detailed call and agent activity logs. Streamline the process of meeting internal audit requirements and external regulatory mandates for data retention.
contact center operations, IT infrastructure management, compliance and audit teams
Improve Performance Monitoring and Analysis
Allow IT professionals to gain deeper insights into call center performance by increasing the number of concurrent sessions being logged. Automate the collection of data needed for identifying bottlenecks and optimizing agent efficiency.
performance analytics, system administration, operational efficiency initiatives
Facilitate Advanced Troubleshooting
Equip support teams with the necessary data to diagnose and resolve complex issues within the Avaya CMS R18 environment. Ensure continuous operation by having access to a wider range of historical session data for root cause analysis.
technical support, system maintenance, incident response
Key Features
Additional Auxiliary Logging Session
Increases the capacity of your Avaya CMS R18 to capture more concurrent system interactions, providing richer data for analysis.
Subscription-Based Licensing
Offers predictable costs and ensures continuous access to the latest software capabilities through a recurring billing model.
Avaya CMS R18 Specific
Guarantees compatibility and seamless integration with your existing Avaya Contact Center Management System Release 18.
Enhanced Data Visibility
Provides IT teams with more comprehensive data for troubleshooting, performance tuning, and operational decision-making.
Compliance Support
Helps organizations meet data logging and retention requirements mandated by industry regulations and internal policies.
Industry Applications
Finance & Insurance
Financial institutions require extensive data logging for regulatory compliance, fraud detection, and audit trails, making enhanced logging capacity essential for their call centers.
Healthcare & Life Sciences
Healthcare providers must adhere to strict data privacy and retention regulations like HIPAA, necessitating detailed logging of patient-related communications and system access.
Retail & Hospitality
These sectors often manage high volumes of customer interactions and require detailed call records for service quality monitoring, dispute resolution, and operational efficiency.
Government & Public Sector
Government agencies are subject to stringent record-keeping and transparency mandates, requiring comprehensive logging of communications for accountability and public service delivery.
Frequently Asked Questions
What is an auxiliary logging session in Avaya CMS?
An auxiliary logging session in Avaya CMS is a data stream that captures detailed information about call center operations, agent activity, and system events. This data is crucial for performance analysis, troubleshooting, and compliance.
How does this license affect my existing Avaya CMS R18 setup?
This license adds capacity to your existing Avaya CMS R18 platform, allowing it to handle an additional concurrent auxiliary logging session. It does not require significant changes to your current hardware or core system configuration.
Is this a perpetual license or a subscription?
This is a subscription-based software license. Your access to the additional logging session is maintained as long as your subscription is active and current.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.