Avaya CMS R18 High Availability and Survivability Dual Role Upgrade License
Ensure uninterrupted call center operations with the Avaya CMS R18 High Availability and Survivability Dual Role Upgrade License, providing critical redundancy for your business communications.
- Coverage for Redundancy: Ensures your Avaya CMS R18 platform remains operational during hardware failures or network disruptions.
- Enhanced Survivability: Protects against outages by enabling a dual-role configuration for critical call processing.
- License Compliance: Guarantees you are running the latest supported software version for optimal performance and security.
- Feature Access: Unlocks advanced High Availability and Survivability features essential for mission-critical contact centers.
Product Overview
Product Overview
This Avaya CMS R18 High Availability and Survivability Dual Role Upgrade License is a subscription-based software license designed to enhance the resilience and uptime of your Avaya Contact Center Management System R18.
It is intended for businesses that rely on their contact center for critical customer interactions and require robust failover capabilities to prevent service disruptions. This license ensures that your Avaya CMS can maintain operations even in the event of component failures or planned maintenance.
- High Availability: Enables automatic failover to a secondary system, minimizing downtime.
- Survivability: Supports dual-role configurations for critical call processing functions.
- Software Upgrade: Provides the necessary license to activate advanced HA/SURV features in CMS R18.
- Subscription Billing: Offered on a recurring subscription basis for predictable IT budgeting.
- Platform Enhancement: Directly improves the reliability and uptime of your existing Avaya CMS infrastructure.
This upgrade license is essential for SMB and mid-market organizations needing to guarantee continuous contact center service delivery.
What This Enables
Enable Continuous Call Center Operations
Enable teams to maintain uninterrupted customer service by automatically failing over to a secondary system during outages. Streamline disaster recovery planning with built-in redundancy features.
cloud-hosted contact center, on-premises contact center, hybrid contact center, business continuity planning
Protect Against Hardware Failures
Automate failover processes to a standby system when primary hardware components fail, preventing service interruptions. Ensure critical call processing functions are always available.
mission-critical operations, IT infrastructure resilience, proactive system monitoring, scheduled maintenance windows
Meet Regulatory Compliance Demands
Ensure adherence to industry regulations that mandate high availability for customer-facing communication systems. Maintain audit trails and service level agreements with guaranteed uptime.
regulated industries, customer service SLAs, compliance reporting, business operations continuity
Key Features
High Availability (HA) Configuration
Minimizes downtime by automatically switching to a redundant system during hardware or software failures.
Survivability (SURV) Dual Role
Allows a single system to perform multiple critical call processing roles, enhancing resilience and efficiency.
CMS R18 Software Upgrade
Unlocks advanced features and ensures compatibility with the latest Avaya CMS platform version.
Subscription Licensing
Provides predictable costs and access to ongoing software updates and support.
Business Continuity Support
Crucial for maintaining customer service operations during unexpected disruptions.
Industry Applications
Finance & Insurance
Financial institutions require continuous customer service availability to handle transactions and inquiries, making high availability for their contact centers a critical compliance and operational necessity.
Healthcare & Life Sciences
Healthcare providers must ensure uninterrupted patient communication lines and appointment scheduling systems, often mandated by HIPAA and other regulations for patient care continuity.
Retail & Hospitality
These sectors rely heavily on customer service for sales, support, and reservations, where any downtime can directly impact revenue and customer satisfaction.
Government & Public Sector
Public service agencies need to maintain consistent communication channels for citizens, especially during emergencies or critical service periods, requiring robust and reliable contact center solutions.
Frequently Asked Questions
What is the difference between High Availability and Survivability in Avaya CMS?
High Availability (HA) focuses on automatic failover to a redundant system to minimize downtime. Survivability (SURV) often refers to the ability of a system to continue operating with reduced functionality or in a degraded state, or to support specific configurations like dual-role setups for enhanced resilience.
Does this license require specific hardware?
This license enables software features on your Avaya CMS R18 platform. While it enhances resilience, the underlying hardware must be configured to support HA/SURV principles, typically involving redundant servers and network paths.
What is the billing model for this license?
This license is provided on a subscription basis, meaning it is billed on a recurring schedule, typically annually or monthly, rather than a one-time perpetual purchase.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.