Avaya CMS R18 GEOTEL ICM RLTM Additional Session License
Expand your Avaya CMS R18 contact center capacity with this additional session license, ensuring your operations can handle increased call volumes and customer interactions.
- License Term: Subscription-based access to additional concurrent agent or IVR sessions.
- Capacity Expansion: Unlock the ability to support more simultaneous customer interactions.
- Operational Continuity: Maintain service levels during peak demand periods.
- Scalability: Easily grow your contact center capabilities as your business needs evolve.
Product Overview
Product Overview
This Avaya CMS R18 GEOTEL ICM RLTM Additional Session License provides the necessary entitlement to increase the number of concurrent sessions your Avaya Contact Center Management system can handle. It is a subscription-based software license designed to scale your platform's capacity for voice and data interactions.
This license is ideal for IT Managers and IT Professionals in mid-market companies looking to optimize their contact center operations. It integrates directly into existing Avaya CMS R18 platforms, allowing for a seamless upgrade path to meet fluctuating customer demand and maintain high service quality without requiring significant hardware changes.
- Increased Capacity: Supports a greater number of simultaneous agent and IVR sessions.
- Subscription Billing: Predictable operational expense for ongoing access.
- Platform Integration: Designed for Avaya CMS R18 environments.
- Scalability: Enables growth without major infrastructure overhauls.
- Performance Optimization: Ensures smooth operation during peak contact volumes.
This Avaya CMS R18 session license is the right choice for mid-market teams needing to scale their contact center capacity efficiently and cost-effectively.
What This Enables
Expand Contact Center Session Capacity
Enable teams to support a higher volume of simultaneous customer calls and data interactions. Streamline operations by ensuring your Avaya CMS R18 can scale to meet fluctuating demand without performance degradation.
cloud-hosted contact center, on-premises telephony, hybrid cloud deployments, unified communications integration
Scale for Seasonal Demand Peaks
Organizations experiencing predictable surges in customer contact volume can easily scale their capacity. This ensures consistent service levels and customer satisfaction during critical periods like holidays or promotional events.
seasonal business operations, retail customer support, financial services peak times, event-driven contact spikes
Support Business Growth Initiatives
Businesses planning to expand their customer base or introduce new services can proactively increase their contact center capacity. This license supports growth by ensuring the IT infrastructure keeps pace with evolving business needs.
company expansion plans, new service rollouts, increased marketing campaigns, customer base growth
Key Features
Additional Concurrent Session Entitlement
Increases the number of simultaneous calls or data sessions your Avaya CMS R18 can manage, preventing bottlenecks and improving customer experience.
Subscription Licensing Model
Provides predictable operational expenses and allows for flexible scaling of contact center capacity as business needs change.
Avaya CMS R18 Compatibility
Ensures seamless integration with your existing Avaya Contact Center Management R18 platform, minimizing deployment complexity and risk.
GEOTEL ICM RLTM Specifics
Tailored licensing for specific Avaya ICM (Interaction Center Management) configurations, ensuring precise capacity alignment.
Scalability for Growth
Empowers businesses to grow their customer interaction volume without requiring immediate, significant hardware investments.
Industry Applications
Finance & Insurance
Financial institutions require high availability and capacity to handle customer inquiries, transaction support, and compliance-related communications, often with strict service level agreements.
Retail & Hospitality
These sectors experience significant seasonal demand fluctuations and require scalable contact center solutions to manage customer orders, inquiries, and support during peak shopping seasons or events.
Healthcare & Life Sciences
Healthcare providers need reliable and scalable systems to manage patient communications, appointment scheduling, and urgent inquiries, often adhering to strict privacy and availability regulations.
Telecommunications
Telecom companies manage a high volume of customer service interactions related to billing, service issues, and new activations, necessitating robust and scalable contact center platforms.
Frequently Asked Questions
What is an 'additional session' in Avaya CMS?
An additional session refers to the capacity to handle one more simultaneous interaction, whether it's a voice call handled by an agent, an IVR interaction, or a data-related communication channel supported by your Avaya CMS R18 platform.
Is this a perpetual license or a subscription?
This is a subscription-based license, meaning you pay for access to the additional session capacity for a defined term, offering predictable operational costs.
How do I know if I need additional sessions?
You may need additional sessions if your contact center frequently experiences high call volumes, long wait times, or if your current capacity is consistently near its limit during peak operational hours.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.