Avaya CMS R18 TCS RLTM Additional Session License
This Avaya CMS R18 license subscription adds essential session capacity to your contact center platform, ensuring uninterrupted service and compliance.
- Expanded Capacity: Gain the ability to handle more concurrent calls and interactions, improving customer service availability.
- License Compliance: Ensure your Avaya CMS R18 deployment adheres to vendor licensing requirements, avoiding service interruptions.
- Feature Access: Maintain access to critical contact center functionalities enabled by the platform's latest release.
- Operational Continuity: Protect your investment and guarantee the continued operation of vital customer interaction services.
Product Overview
Product Overview
This is a subscription-based software license for Avaya Contact Center Management (CMS) Release 18, specifically for adding additional session capacity. It enables your organization to increase the number of concurrent calls or interactions your Avaya CMS platform can manage, ensuring you meet demand and maintain service levels.
This license is designed for businesses that utilize Avaya CMS for their core contact center operations. It is ideal for IT Managers or IT Professionals in mid-market companies looking to scale their existing Avaya infrastructure without significant hardware overhauls, ensuring their customer service operations remain efficient and compliant.
- Increased Session Count: Directly enhances the number of simultaneous user sessions or call handling capabilities.
- Platform Scalability: Allows for growth and adaptation to fluctuating customer interaction volumes.
- Vendor Compliance: Ensures adherence to Avaya's licensing terms for the CMS R18 platform.
- Subscription Billing: Provides predictable operational expenses with a recurring subscription model.
- Essential Functionality: Supports the continued operation of critical contact center features and services.
This Avaya CMS R18 session license is the right choice for mid-market teams needing to scale their contact center capacity efficiently and maintain compliance with vendor requirements.
What This Enables
Expand Contact Center Session Capacity
Enable teams to handle a greater volume of concurrent customer interactions, reducing wait times and improving service availability. Streamline customer support operations by ensuring sufficient capacity during peak demand periods.
cloud-hosted contact center, on-premises PBX integration, hybrid cloud deployment, unified communications environment
Ensure Licensing Compliance
Maintain adherence to Avaya's software licensing terms for the CMS R18 platform, avoiding potential penalties or service interruptions. Automate license management by acquiring necessary capacity entitlements proactively.
regulated industry compliance, multi-site contact center operations, IT asset management, vendor audit readiness
Support Business Growth and Seasonal Peaks
Organizations experiencing growth can scale their contact center capabilities without immediate hardware investment. Businesses managing seasonal fluctuations can temporarily or permanently increase capacity to meet demand.
e-commerce seasonal spikes, expanding service offerings, new market entry, fluctuating customer service needs
Key Features
Additional Session Entitlement
Increases the number of concurrent users or calls your Avaya CMS R18 can manage, directly improving customer service capacity.
Subscription Billing Model
Provides predictable operational expenses and allows for flexible scaling of contact center resources as business needs evolve.
Avaya CMS R18 Compatibility
Ensures seamless integration with your existing Avaya Contact Center Management R18 platform, maintaining feature functionality.
Vendor Compliance Assurance
Guarantees that your Avaya CMS deployment meets vendor licensing requirements, mitigating risks of non-compliance.
Platform Scalability
Enables your contact center to adapt to fluctuating call volumes and business growth without requiring major infrastructure changes.
Industry Applications
Finance & Insurance
Financial institutions require high availability and capacity for customer service calls, especially during market events or for sensitive transactions, making scalable contact center solutions critical for compliance and customer satisfaction.
Healthcare & Life Sciences
Healthcare providers must manage patient inquiries and appointment scheduling efficiently, requiring robust contact center solutions that ensure patient privacy and timely access to information, often under strict regulatory oversight.
Retail & Hospitality
Retail and hospitality businesses experience significant seasonal demand fluctuations and require scalable contact center solutions to manage customer orders, inquiries, and support across multiple channels without service degradation.
Government & Public Sector
Public sector agencies need to provide consistent and accessible citizen services, demanding reliable and scalable contact center platforms that can handle high volumes of inquiries and adhere to strict operational and security standards.
Frequently Asked Questions
What is Avaya CMS R18 TCS RLTM ADDL SESSION?
This is a subscription license for Avaya Contact Center Management (CMS) Release 18 that adds additional session capacity. It allows your contact center to handle more concurrent calls or user sessions.
Who is this license for?
This license is for businesses using Avaya CMS R18 that need to increase their contact center's capacity to handle more interactions. It is suitable for mid-market companies looking to scale their operations.
What is the billing model?
This product is offered on a subscription billing model, meaning you pay recurring fees for the use of the license over a defined term.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.