Avaya CMS R18 WFO RLTM Additional Session License
Expand your Avaya Contact Management System's capacity with an additional session license for Workforce Optimization, ensuring your contact center operates at peak performance.
- License Term: Subscription-based access to enhanced Avaya CMS R18 WFO capabilities.
- Capacity Expansion: Unlock additional concurrent sessions for your contact center agents and supervisors.
- Feature Access: Gain entitlement to advanced Workforce Optimization features for improved management.
- Operational Continuity: Maintain compliance and operational efficiency with updated licensing.
Product Overview
Product Overview
This Avaya CMS R18 WFO RLTM ADDL SESSION license provides additional concurrent session capacity for Avaya's Contact Management System, specifically enhancing its Workforce Optimization (WFO) suite.
Designed for businesses utilizing Avaya contact center solutions, this subscription license is ideal for IT Managers or Business Owners seeking to scale their operations, ensure licensing compliance, and access advanced WFO features without overhauling their existing infrastructure.
- Scalable Capacity: Increase the number of simultaneous users or interactions your CMS R18 WFO can handle.
- Workforce Optimization: Unlock advanced tools for scheduling, quality management, and performance analytics.
- Subscription Billing: Predictable costs with a recurring subscription model for ongoing access.
- Compliance Assurance: Maintain up-to-date licensing to meet vendor requirements and avoid service interruptions.
- Platform Integration: Seamlessly integrates with your existing Avaya CMS R18 platform.
This Avaya CMS R18 WFO session license is the right choice for SMB and mid-market teams needing to scale their contact center operations efficiently.
What This Enables
Enable Increased Agent Capacity
Enable teams to support a larger volume of concurrent customer interactions by increasing the licensed session count. This ensures that as your business grows, your contact center can handle the increased demand without performance issues.
cloud-hosted contact center, on-premises contact center, hybrid contact center, unified communications environment
Enhance Workforce Optimization Features
Streamline agent scheduling, quality monitoring, and performance analytics by unlocking advanced Workforce Optimization capabilities. This allows managers to gain deeper insights and improve agent productivity.
customer service operations, technical support desks, inbound sales teams, outbound campaign management
Ensure Licensing Compliance
Automate the process of maintaining accurate licensing for your Avaya CMS R18 platform, preventing potential audit issues or service interruptions. This ensures your contact center remains compliant with Avaya's terms.
regulated business environments, IT asset management, vendor relationship management, operational risk mitigation
Key Features
Additional Concurrent Sessions
Increases the number of simultaneous users or interactions your Avaya CMS R18 WFO can support, allowing for business growth and scalability.
Workforce Optimization Module
Grants access to advanced tools for managing agent schedules, monitoring quality, and analyzing performance, leading to improved efficiency and customer satisfaction.
Subscription Licensing
Provides a predictable, recurring cost model for access to the software, simplifying budgeting and ensuring continuous feature availability.
Avaya CMS R18 Compatibility
Ensures seamless integration with your existing Avaya Contact Management System R18 infrastructure.
Compliance and Support
Maintains licensing compliance with Avaya, ensuring continued support and access to updates for your contact center operations.
Industry Applications
Finance & Insurance
Financial institutions require robust contact center solutions to manage customer inquiries, compliance reporting, and secure transactions, making scalable WFO features essential for operational efficiency and regulatory adherence.
Healthcare & Life Sciences
Healthcare providers and related organizations need reliable communication systems to manage patient scheduling, appointment reminders, and critical information dissemination, where WFO ensures efficient staff management and service delivery.
Retail & Hospitality
Retail and hospitality businesses often experience seasonal peaks in customer contact volume, requiring flexible capacity and optimized agent performance through WFO tools to maintain service quality during high-demand periods.
Government & Public Sector
Public sector agencies rely on contact centers for citizen services and information dissemination, necessitating scalable solutions that ensure compliance, operational continuity, and efficient resource allocation through WFO capabilities.
Frequently Asked Questions
What is Avaya CMS R18 WFO RLTM ADDL SESSION?
This is a software license that adds concurrent session capacity to the Workforce Optimization (WFO) module of Avaya's Contact Management System (CMS) R18. It is offered on a subscription basis.
Who is this license intended for?
This license is for businesses using Avaya CMS R18 that need to increase the number of agents or supervisors who can simultaneously access WFO features. It is suitable for SMB and mid-market companies.
What are the benefits of adding more sessions?
Adding sessions allows your contact center to handle more concurrent interactions, supports business growth, ensures licensing compliance, and enables full utilization of WFO features for better performance management.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.