Avaya CMS R19 Additional Session License
Expand your Avaya CMS R19 capabilities with additional session licenses, enabling greater historical data access and reporting for your contact center operations.
- Expanded Data Access: Unlock the ability to store and retrieve more historical call and agent data for in-depth analysis.
- Enhanced Reporting: Generate more detailed performance reports, crucial for understanding customer interactions and agent efficiency.
- Scalability: Easily scale your contact center's data handling capacity as your business grows and call volumes increase.
- Compliance Assurance: Maintain regulatory compliance by ensuring sufficient data retention and access for audit purposes.
Product Overview
Product Overview
This Avaya CMS R19 Additional Session License provides the necessary entitlement to increase the capacity for historical data storage and retrieval within your Avaya Contact Center Management system. It is a subscription-based software license designed to support growing data needs and ensure continuous access to critical contact center metrics.
IT Managers and IT Professionals in SMB and mid-market organizations utilize this license to augment their existing Avaya CMS platform. It integrates directly into the current system, allowing for more comprehensive data analysis and reporting without requiring a full system overhaul.
- Increased Data Capacity: Supports a higher volume of historical call detail and agent data.
- Subscription Billing: Predictable recurring costs for ongoing access and support.
- Platform Integration: Designed to work seamlessly with Avaya CMS R19.
- Reporting Enhancement: Enables more granular and extensive historical reporting.
- Operational Continuity: Ensures your contact center can manage and access its data over time.
This license is the ideal solution for businesses needing to expand their Avaya CMS data capacity and reporting capabilities without significant capital investment.
What This Enables
Expand Historical Data Storage
Enable teams to store a greater volume of historical call and agent interaction data within the Avaya CMS R19 system. This ensures that valuable performance metrics are retained for analysis and future reference.
contact center operations, data retention policies, performance analytics, IT infrastructure management
Enhance Reporting Capabilities
Streamline the generation of in-depth historical reports by providing the necessary session capacity for data retrieval. This allows for more detailed analysis of trends, agent performance, and customer behavior over time.
business intelligence, operational reporting, strategic planning, IT resource allocation
Ensure Regulatory Compliance
Automate compliance with data retention regulations by ensuring sufficient capacity for historical records. This license helps maintain audit readiness and avoids potential penalties associated with data access gaps.
compliance management, audit preparation, data governance, risk mitigation
Key Features
Additional Session Licensing
Increases the capacity for accessing and managing historical data in Avaya CMS R19, enabling more comprehensive analysis.
Subscription Billing
Provides predictable operational expenses and continuous access to software updates and support.
IEX Historical Data Access
Unlocks detailed historical call and agent metrics crucial for performance evaluation and compliance.
Platform Compatibility
Designed to integrate directly with existing Avaya CMS R19 installations, minimizing deployment complexity.
Scalability
Allows businesses to easily expand their data handling capabilities as their contact center operations grow.
Industry Applications
Finance & Insurance
Financial institutions require robust data retention and access for regulatory compliance, audit trails, and detailed customer interaction analysis.
Healthcare & Life Sciences
Healthcare providers need to manage patient communication data securely and access historical records for operational efficiency and potential compliance needs.
Retail & Hospitality
These sectors rely on understanding customer service interactions to improve guest experiences and manage high call volumes efficiently.
Government & Public Sector
Public sector agencies often have strict data retention policies and require comprehensive historical data for accountability and service improvement.
Frequently Asked Questions
What is an Avaya CMS R19 Additional Session License?
This license is a software entitlement for Avaya Contact Center Management R19 that increases the capacity for accessing historical data stored in the IEX Historical database. It is typically sold on a subscription basis.
Who benefits from this license?
IT Managers and IT Professionals in SMB and mid-market companies with Avaya CMS R19 installations benefit from this license. It is for businesses that need to store and analyze more historical contact center data.
How does this license affect my reporting capabilities?
By increasing session capacity for historical data, this license enables more detailed and extensive reporting on past call volumes, agent performance, and customer interactions, leading to better insights.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.