Avaya CMS R19 Additional Session License
Expand your Avaya CMS R19 call center capacity with an additional session license, enabling more concurrent user connections and improved service levels.
- License Term: Subscription-based access to expanded call handling capabilities.
- Billing Model: Recurring subscription ensures continuous access to licensed features.
- Platform Applicability: Enhances existing Avaya CMS R19 platform deployments.
- Key Value: Maintains compliance and unlocks essential call routing and management features.
Product Overview
Product Overview
This Avaya CMS R19 Additional Session License provides the necessary entitlement to increase the number of concurrent user sessions your Avaya Contact Center Management System can handle. It is a software subscription that unlocks expanded capacity for real-time call routing, management, and reporting functionalities within your existing Avaya R19 platform.
This license is designed for businesses that experience fluctuating call volumes or anticipate growth in their customer service operations. IT Managers and IT Professionals in mid-market companies utilize these licenses to ensure their Avaya CMS infrastructure can scale effectively, preventing service degradation during peak times and maintaining a high level of customer interaction quality.
- Increased Capacity: Allows for more simultaneous agent connections and call handling.
- Subscription Access: Provides ongoing access to licensed features through a recurring billing model.
- Platform Enhancement: Directly integrates with and expands the capabilities of your Avaya CMS R19.
- Operational Continuity: Ensures your contact center can handle demand without performance issues.
- Feature Enablement: Unlocks specific session-based functionalities required for advanced call center operations.
Secure essential call handling capacity for your growing business with this Avaya CMS R19 session license, ensuring reliable customer service.
What This Enables
Expand Call Handling Capacity
Enable teams to support a greater number of concurrent customer interactions. Streamline call routing and agent availability to reduce customer wait times and improve overall service efficiency.
cloud-hosted contact center, on-premises ACD, hybrid call center, unified communications platform
Scale for Seasonal Demand
Organizations deploying this license can dynamically scale their contact center operations to meet predictable seasonal peaks. Businesses migrating to new customer service strategies can ensure their infrastructure supports increased agent loads.
seasonal business operations, retail peak seasons, holiday support, customer service expansion
Maintain Service Level Agreements
Teams managing customer service operations can ensure they meet stringent Service Level Agreements (SLAs). Automate the process of adding capacity to prevent performance bottlenecks and maintain consistent service quality.
customer support operations, regulated industries, service-driven businesses, SLA compliance
Key Features
Additional Session Entitlement
Increases the number of concurrent users your Avaya CMS R19 can support, directly improving call handling capacity.
Subscription Billing
Provides predictable operational expenses and ensures continuous access to the licensed capacity through recurring payments.
Avaya CMS R19 Compatibility
Seamlessly integrates with your existing Avaya Contact Center Management System R19 for immediate capacity enhancement.
Real-time Management Features
Unlocks the ability to manage a larger volume of real-time call data and agent status for better operational oversight.
Scalability
Allows your contact center infrastructure to adapt to changing business needs and customer interaction volumes.
Industry Applications
Finance & Insurance
Financial institutions require high availability and capacity for customer service calls to handle inquiries, transactions, and support, often with strict regulatory compliance needs.
Healthcare & Life Sciences
Healthcare providers need reliable and scalable contact center solutions to manage patient appointments, inquiries, and urgent communications, ensuring patient privacy and timely access to care.
Retail & Hospitality
These sectors experience significant call volume fluctuations, especially during peak seasons or promotions, requiring flexible capacity to manage customer orders, reservations, and support.
Government & Public Sector
Public service agencies often handle a high volume of citizen inquiries and require robust, scalable systems to ensure consistent service delivery and accessibility.
Frequently Asked Questions
What is an Avaya CMS R19 Additional Session License?
This is a software subscription that increases the number of simultaneous user sessions your Avaya Contact Center Management System R19 can handle. It is designed to expand your call center's capacity.
How is this license billed?
This license operates on a subscription billing model, meaning you pay a recurring fee for continuous access to the additional session capacity.
What are the benefits of adding session licenses?
Adding session licenses allows your contact center to handle more calls concurrently, reducing wait times, improving agent efficiency, and ensuring you can meet customer demand, especially during peak periods.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.