Avaya CMS R19 Agent Add-on License
Enhance your Avaya Contact Management System with R19 Agent licenses, enabling up to 250 additional agent seats for improved customer interaction management.
- License Term: Subscription-based licensing provides ongoing access to Avaya CMS R19 features for a defined period.
- Capacity Expansion: Unlock the ability to support an additional 1 to 250 agents within your existing Avaya CMS R19 platform.
- Feature Access: Gain entitlement to the latest features and functionalities available in Avaya CMS R19 for enhanced agent performance.
- Compliance & Support: Maintain software compliance and ensure continued operation with a valid license for your critical contact center infrastructure.
Product Overview
Product Overview
This Avaya CMS R19 Agent Add-on License provides the necessary entitlement to expand your contact center's agent capacity. It is a subscription-based software license designed to unlock the functionality for an additional 1 to 250 agents on your Avaya Contact Management System R19 platform.
This license is ideal for growing businesses or those experiencing seasonal peaks in customer interaction volume. It allows IT Managers and IT Professionals to scale their contact center operations efficiently, ensuring that customer service teams have the tools they need without over-provisioning hardware or complex infrastructure changes.
- Scalable Agent Capacity: Easily add support for 1 to 250 new agents to your existing Avaya CMS R19 deployment.
- Subscription Billing: Predictable, recurring subscription model for ongoing access to software capabilities.
- Platform Compatibility: Specifically designed for the Avaya Contact Management System R19.
- Feature Unlock: Enables the full suite of R19 agent-specific features and functionalities.
- Operational Continuity: Ensures your contact center software remains licensed and supported for uninterrupted service.
Empower your growing customer service team with the necessary licenses to scale efficiently and maintain optimal contact center performance.
What This Enables
Enable Additional Agent Seats
Enable teams to scale their customer service operations by adding support for up to 250 new agents. This allows for increased call handling capacity and improved customer response times during peak periods.
contact center operations, customer service expansion, seasonal demand management, agent capacity scaling
Unlock Latest CMS R19 Features
Streamline agent workflows and enhance customer interaction management by accessing the full feature set of Avaya CMS R19. This ensures agents have the most effective tools for their roles.
technology modernization, feature adoption, agent productivity enhancement, unified communications
Ensure Software Compliance
Automate licensing compliance by acquiring the necessary entitlements for your expanded agent base. This avoids potential risks associated with using unlicensed software and ensures adherence to vendor agreements.
IT asset management, vendor audit readiness, risk mitigation, operational stability
Key Features
Avaya CMS R19 Agent Functionality
Provides the specific software entitlement required to activate and manage additional agent seats within the Avaya CMS R19 platform.
Subscription Licensing Model
Offers predictable, recurring costs for software access, simplifying budgeting and ensuring continuous feature availability.
Capacity for 1-250 Agents
Allows businesses to precisely scale their agent workforce according to current needs, from a single additional agent to a significant expansion.
Platform Specific
Ensures compatibility and optimal performance by being designed exclusively for the Avaya Contact Management System R19.
Vendor Supported
Guarantees that your software usage is compliant and eligible for vendor-provided updates and support, reducing operational risk.
Industry Applications
Finance & Insurance
Financial institutions and insurance providers rely on robust contact centers to manage customer inquiries, claims, and policy services, requiring scalable agent capacity and advanced reporting.
Healthcare & Life Sciences
Healthcare organizations use contact centers for patient scheduling, support, and information dissemination, necessitating reliable systems that can handle sensitive data and high call volumes.
Retail & Hospitality
Retailers and hospitality businesses require efficient customer service to manage orders, reservations, and support, often experiencing fluctuating demand that benefits from scalable agent solutions.
Government & Public Sector
Public sector agencies utilize contact centers for citizen services and information, where scalability and compliance with public service standards are critical.
Frequently Asked Questions
What is Avaya CMS R19?
Avaya CMS R19 is a version of Avaya's Contact Management System, a platform designed for managing and optimizing contact center operations, including call routing, reporting, and agent management.
What does an 'Agent Add-on License' do?
An agent add-on license provides the necessary authorization to increase the number of active agents that can use the Avaya CMS platform. This specific license allows for the addition of 1 to 250 agents.
Is this a perpetual license or a subscription?
This is a subscription-based license, meaning you pay a recurring fee for the right to use the software and its features for a defined term.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.