Avaya CMS R19 Auxiliary Logging Upgrade License
This Avaya CMS R19 Auxiliary Logging upgrade license enhances your call center's data collection and reporting capabilities, ensuring critical operational insights.
- Enhanced Reporting: Access to advanced call detail recording and reporting features for better operational analysis.
- Compliance Assurance: Maintain regulatory compliance through detailed and accurate call logging.
- Operational Efficiency: Streamline data management and analysis for improved decision-making.
- Platform Continuity: Ensures your Avaya CMS platform remains up-to-date and fully functional.
Product Overview
Product Overview
This Avaya CMS R19 Auxiliary Logging Upgrade License provides essential functionality for call centers requiring enhanced call detail recording and reporting. It enables deeper insights into call handling, agent performance, and customer interactions, crucial for operational optimization and compliance.
Designed for IT Managers and IT Professionals in mid-market organizations, this license integrates with existing Avaya Communication Manager systems. It supports businesses that rely on detailed call data for performance management, quality assurance, and regulatory adherence within their contact center operations.
- Unlock Advanced Logging: Gain access to detailed auxiliary logging features for comprehensive call data.
- Improve Reporting Accuracy: Enhance the precision and depth of your call center performance reports.
- Support Compliance Needs: Meet industry and regulatory requirements for call data retention and analysis.
- Scalable Capacity: Provides the necessary licensing for increased data logging demands.
- Maintain System Integrity: Ensures your Avaya CMS platform operates with the latest required features.
This license is the right choice for mid-market call centers needing to expand their data analysis and reporting capabilities on their Avaya CMS platform.
What This Enables
Enable Advanced Call Data Recording
Enable teams to capture detailed call handling information beyond standard logs. Streamline the process of collecting data for performance analysis and quality assurance.
contact center operations, call detail recording, performance analytics, IT infrastructure management
Improve Reporting and Analytics
Streamline the generation of comprehensive reports on agent activity, call volume, and customer interactions. Automate the collection of data required for strategic business decisions.
business intelligence, operational reporting, data-driven decision making, IT system enhancement
Ensure Regulatory Compliance
Automate the capture of detailed call records necessary for meeting industry-specific compliance mandates. Protect the organization against potential fines and legal issues by maintaining accurate audit trails.
compliance management, data retention policies, audit readiness, risk mitigation
Key Features
Auxiliary Logging Functionality
Provides enhanced call detail recording capabilities for deeper operational insights.
R19 Platform Compatibility
Ensures seamless integration with the latest Avaya CMS R19 software version.
Subscription Billing
Offers a predictable operational expense model for licensing.
Upgrade Path
Allows existing Avaya CMS deployments to access advanced logging features.
Data Granularity
Enables collection of more detailed call handling metrics for analysis.
Industry Applications
Finance & Insurance
Financial institutions require detailed call logging for regulatory compliance, fraud detection, and customer service quality assurance, making advanced reporting features essential.
Healthcare & Life Sciences
Healthcare providers must adhere to strict data privacy regulations like HIPAA, necessitating robust call recording and logging for patient communication and audit trails.
Legal & Professional Services
Law firms and professional service organizations often need to document client communications for case management, liability protection, and service quality verification.
Retail & Hospitality
These sectors benefit from detailed call data to analyze customer service interactions, manage order inquiries, and improve overall customer experience for loyalty and sales.
Frequently Asked Questions
What is Avaya CMS R19 Auxiliary Logging?
Avaya CMS R19 Auxiliary Logging refers to enhanced features within the Communication Manager system that allow for more detailed recording and reporting of call data beyond standard logs. This upgrade specifically enables those advanced capabilities.
Is this a perpetual license or a subscription?
This license is offered on a subscription billing model, providing ongoing access to the auxiliary logging features for the duration of the subscription term.
What does 'UPG PRE R17 LIC' mean?
This indicates it is an upgrade license for a previous version (prior to R17) to enable auxiliary logging on the R19 platform. It signifies an upgrade path for existing Avaya CMS installations.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.