Avaya CMS R19 ECH Handler Additional Session License
Unlock expanded contact center capacity with the Avaya CMS R19 ECH Handler Additional Session License, ensuring your operations can handle peak demand.
- License Term: Subscription-based access to additional concurrent agent sessions.
- Feature Access: Enables higher call handling volumes and agent utilization.
- Compliance: Ensures your system meets current and future contact center capacity needs.
- Operational Value: Supports business growth and maintains service levels during high traffic periods.
Product Overview
Product Overview
This Avaya CMS R19 ECH Handler Additional Session License provides the necessary entitlements to increase the number of concurrent agent sessions your Avaya Contact Center Management system can support.
Designed for businesses that use IT for their own operations, this license is ideal for IT Managers or IT Professionals in SMB and mid-market companies looking to scale their contact center capabilities without overhauling their existing Avaya infrastructure.
- Increased Capacity: Directly expands the number of simultaneous agent connections supported by your Avaya CMS.
- Scalability: Allows your contact center to grow with your business demands.
- Subscription Billing: Provides predictable operational expenses with a recurring subscription model.
- Feature Unlock: Grants access to advanced session handling capabilities within CMS R19.
- System Optimization: Ensures efficient resource utilization for your contact center agents.
This license is the right choice for SMB and mid-market teams needing to scale their Avaya contact center capacity efficiently and cost-effectively.
What This Enables
Expand Agent Session Capacity
Enable teams to support a greater number of concurrent agent connections within the Avaya CMS R19 environment. This ensures that your contact center can effectively manage increased call volumes and maintain high service quality.
cloud-connected telephony, on-premises contact center, hybrid cloud deployments, unified communications integration
Scale for Business Growth
Streamline the process of scaling your contact center operations to accommodate new agents or seasonal demand spikes. This license provides the necessary capacity to grow without requiring complex system reconfigurations or hardware upgrades.
growing SMBs, mid-market expansion, seasonal business cycles, multi-site operations
Maintain Service Level Agreements
Automate the process of ensuring your contact center meets critical service level agreements (SLAs) by providing sufficient session capacity. This prevents call abandonment and ensures a positive customer experience even during peak times.
customer support operations, inbound sales teams, outbound campaign management, service desk functions
Key Features
Additional Concurrent Session Entitlement
Increases the number of agents that can be simultaneously connected to the Avaya CMS, directly boosting call handling capacity.
Subscription-Based Licensing
Provides predictable operational expenses and allows for flexible scaling of capacity as business needs change.
Avaya CMS R19 Compatibility
Ensures seamless integration with your existing Avaya Contact Center Management Release 19 platform.
ECH Handler Support
Specifically enhances the session handling capabilities of the ECH Handler component for optimized performance.
Scalable Capacity
Enables businesses to easily adjust their contact center capacity to meet fluctuating demand without major infrastructure changes.
Industry Applications
Finance & Insurance
Financial institutions and insurance providers require robust contact centers to handle high volumes of customer inquiries, policy changes, and claims processing, often with strict uptime and security requirements.
Healthcare & Life Sciences
Healthcare organizations need reliable communication systems for patient scheduling, appointment reminders, and critical care coordination, demanding high availability and compliance with regulations like HIPAA.
Retail & Hospitality
Retailers and hospitality businesses experience significant call volume fluctuations, especially during peak seasons or promotions, requiring scalable solutions to manage customer service and sales inquiries effectively.
Government & Public Sector
Government agencies often manage large citizen service centers that require consistent availability and the capacity to handle a wide range of public inquiries and service requests efficiently.
Frequently Asked Questions
What is an ECH Handler session?
An ECH Handler session typically refers to a connection or a unit of capacity managed by the Avaya ECH Handler, which is part of the Contact Center Management system. Additional session licenses increase the number of these managed connections your system can support concurrently.
Is this a perpetual license or a subscription?
This license is provided on a subscription basis, meaning you pay a recurring fee for its use over a defined term, offering flexibility and predictable costs.
What happens if I exceed my current session limits without this license?
Exceeding your licensed session limits without additional licenses can lead to degraded performance, dropped calls, and potential service interruptions for your contact center operations.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.