Avaya CMS R19 HA ACD 2 - 8 ADD LIC
This Avaya CMS R19 HA ACD 2 - 8 ADD LIC subscription provides essential licensing for high availability and advanced call distribution, enabling enhanced contact center operations for your business.
- License Term: Subscription-based access to Avaya CMS R19 features.
- Billing Model: Ongoing subscription ensures continuous access and updates.
- Capacity Expansion: Unlocks 2 to 8 additional agent licenses for ACD functionality.
- Platform Support: Applies to Avaya Contact Center Management systems running R19.
Product Overview
Product Overview
This product is a software license subscription for Avaya Contact Center Management System (CMS) Release 19. It specifically enables High Availability (HA) and adds 2 to 8 licenses for Automatic Call Distribution (ACD) functionality, ensuring your contact center operates reliably and efficiently.
Designed for businesses that rely on their contact center for customer engagement, this license is ideal for IT Managers and IT Professionals overseeing SMB and mid-market operations. It integrates directly into existing Avaya CMS R19 environments, providing critical capacity and feature access without requiring a full system overhaul.
- High Availability: Ensures continuous operation of your contact center, minimizing downtime.
- ACD Capacity: Expands your Automatic Call Distribution capabilities by 2 to 8 agent licenses.
- Software Compliance: Maintains licensing compliance with Avaya's latest release.
- Feature Access: Unlocks advanced call handling and reporting features within CMS R19.
- Subscription Model: Provides predictable costs and continuous access to software updates.
Secure essential Avaya CMS R19 licensing for your business, ensuring reliable call distribution and high availability without the overhead of enterprise-grade infrastructure.
What This Enables
Enable High Availability for Contact Centers
Enable teams to maintain continuous contact center operations even during hardware failures or software issues. This ensures uninterrupted customer service and protects revenue streams by minimizing downtime.
cloud-hosted contact centers, on-premises ACD systems, hybrid IT environments, business continuity planning
Expand ACD Agent Capacity
Streamline the process of adding more agents to your Automatic Call Distribution system to handle increased call volumes. This allows businesses to scale their customer support operations efficiently during peak seasons or growth periods.
seasonal business operations, growing customer support teams, multi-site contact centers, fluctuating inbound call traffic
Ensure Software Compliance and Feature Access
Automate the process of maintaining up-to-date licensing for critical Avaya CMS R19 features. This prevents service interruptions due to licensing lapses and ensures access to the latest call handling and reporting functionalities.
regulated business environments, IT asset management, software license audits, technology refresh cycles
Key Features
Avaya CMS R19 Platform
Ensures compatibility and access to the latest features and support for your Avaya contact center infrastructure.
High Availability (HA) Licensing
Minimizes the risk of service disruption by enabling redundant system configurations for continuous operation.
ACD 2 - 8 ADD LIC
Provides the flexibility to scale your Automatic Call Distribution capacity by adding 2 to 8 agent licenses as needed.
Subscription Billing
Offers predictable operational expenses and continuous access to software updates and support.
Compliance and Feature Access
Guarantees adherence to licensing requirements and unlocks advanced ACD and HA functionalities.
Industry Applications
Finance & Insurance
Financial institutions require highly available and compliant contact centers to manage customer inquiries, transactions, and regulatory reporting, making HA and scalable ACD essential.
Healthcare & Life Sciences
Healthcare providers need reliable communication channels for patient scheduling, urgent inquiries, and internal coordination, where uptime and efficient call routing are critical for patient care.
Retail & Hospitality
Retail and hospitality businesses experience significant call volume fluctuations, requiring scalable ACD to manage customer service, reservations, and order inquiries effectively, especially during peak seasons.
Government & Public Sector
Public sector agencies often handle high volumes of citizen inquiries and require robust, always-on communication systems to provide essential services and information reliably.
Frequently Asked Questions
What is Avaya CMS R19 HA ACD 2 - 8 ADD LIC?
This is a subscription license for Avaya Contact Center Management System (CMS) Release 19. It enables High Availability (HA) and adds 2 to 8 licenses for Automatic Call Distribution (ACD) functionality.
What does High Availability mean for my contact center?
High Availability ensures your contact center remains operational even if a primary system component fails. This license enables the configuration for such redundancy, minimizing downtime and protecting your customer interactions.
How does this license help with call volume?
The ACD 2 - 8 ADD LIC component allows you to increase the number of agents your Automatic Call Distribution system can manage. This is crucial for handling fluctuating call volumes and scaling your support operations.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.