Avaya CMS R19 HA/SURV AGT ADD 251+ LIC
Secure Avaya CMS R19 High Availability and Survivability Agent licenses for over 251 users, ensuring uninterrupted contact center operations and advanced feature access.
- Access to Advanced Features: Unlock critical High Availability and Survivability capabilities for your Avaya CMS R19 platform.
- Enhanced Operational Continuity: Ensure your contact center remains operational during network disruptions or system failures.
- License Compliance: Maintain proper licensing for your Avaya Communication Manager Signaling R19.
- Scalable Capacity: Support for 251 or more agent licenses, accommodating growing business needs.
Product Overview
Product Overview
This offering provides Avaya Communication Manager Signaling (CMS) R19 High Availability (HA) and Survivability (SURV) Agent licenses, designed for businesses requiring continuous contact center operations. It enables advanced resilience features to protect against system outages and network interruptions.
IT Managers and IT Professionals in mid-market organizations utilize these licenses to ensure their Avaya CMS R19 platform meets stringent uptime requirements. This solution integrates directly into existing Avaya infrastructure, providing essential licensing for critical contact center functions.
- High Availability: Ensures your contact center services remain active even if primary systems fail.
- Survivability: Allows agents to maintain connectivity and functionality during network outages.
- Agent Capacity: Supports 251 or more agent licenses, scaling with your business needs.
- Platform Licensing: Provides the necessary software entitlements for Avaya CMS R19.
- Subscription Billing: Offers predictable costs with a recurring subscription model.
This Avaya CMS R19 licensing is ideal for mid-market organizations needing to guarantee contact center uptime and access advanced resilience features without enterprise-level complexity.
What This Enables
Enable Continuous Contact Center Operations
Enable teams to maintain critical contact center functions during unexpected system failures or network outages. This ensures agents can continue serving customers without interruption, preserving revenue and customer satisfaction.
cloud-hosted PBX, on-premises contact center, hybrid cloud deployment, unified communications environment
Meet Stringent Uptime Service Level Agreements
Streamline compliance with demanding Service Level Agreements (SLAs) that require near-zero downtime for customer-facing operations. This licensing provides the foundation for achieving high availability targets.
business process outsourcing, customer support operations, mission-critical communications, regulated industries
Protect Against Localized Network Disruptions
Automate failover processes to secondary sites or resilient configurations when primary network links are compromised. This prevents localized issues from impacting the entire contact center's availability.
multi-site contact centers, geographically dispersed teams, disaster recovery planning, business continuity strategy
Key Features
High Availability (HA) Agent Licensing
Ensures that agent services automatically switch to a backup system in case of primary system failure, minimizing downtime.
Survivability (SURV) Agent Licensing
Allows agents to maintain essential communication functions even during complete network outages by connecting to a local survivable processor.
Support for 251+ Agents
Provides the necessary licenses to scale resilience features for larger contact center agent teams.
Avaya CMS R19 Platform Compatibility
Specifically designed to integrate with and enhance the Avaya Communication Manager Signaling R19 platform.
Subscription Billing Model
Offers predictable operational expenses with a recurring subscription, simplifying budget management.
Industry Applications
Finance & Insurance
Financial institutions and insurance companies require continuous availability for customer service and trading operations, making HA/SURV licensing critical for maintaining service levels and regulatory compliance.
Healthcare & Life Sciences
Healthcare providers must ensure uninterrupted communication for patient care coordination and emergency services, where system downtime can have severe consequences for patient safety and operational continuity.
Retail & Hospitality
Businesses in retail and hospitality rely on contact centers for customer bookings, order management, and support, where service interruptions can lead to lost revenue and damaged brand reputation.
Government & Public Sector
Public sector agencies often handle critical citizen services and emergency communications, necessitating highly reliable contact center solutions to ensure continuous public access and support.
Frequently Asked Questions
What is the difference between HA and SURV licensing for Avaya CMS?
High Availability (HA) licensing ensures a seamless failover to a redundant system within the same data center or a closely located one. Survivability (SURV) licensing provides a more robust solution for scenarios where the primary site or network connectivity is completely lost, allowing agents to connect to a local survivable processor.
Does this license include the Avaya CMS R19 software itself?
No, this is a licensing add-on for the Avaya CMS R19 platform. It provides the entitlements for High Availability and Survivability features for a specified number of agents. The core CMS R19 software must be licensed separately.
What is the term of this subscription license?
The subscription term is typically annual or multi-year, providing continuous access to the licensed features and support. Specific term details are provided at the time of purchase.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.