Avaya CMS R19 HA/SURV DUAL ROLE NEW LIC
This Avaya CMS R19 HA/SURV DUAL ROLE NEW LIC subscription provides essential platform licensing for advanced call management capabilities, ensuring business continuity and feature access.
- Access to: Advanced call routing, reporting, and management features for your Avaya Contact Center environment.
- Coverage for: High Availability and Survivability configurations, ensuring continuous operation during disruptions.
- Protection against: Licensing non-compliance and outdated software versions, maintaining operational integrity.
- Entitlement to: The latest platform features and security updates available in Avaya CMS R19.
Product Overview
Product Overview
This is a new subscription license for Avaya CMS R19, enabling High Availability (HA) and Survivability (SURV) in a Dual Role configuration. It unlocks advanced call center management features, ensuring your contact center operates reliably and efficiently.
IT Managers and IT Professionals in SMB and mid-market organizations utilize this license to maintain and enhance their Avaya contact center infrastructure. It is critical for businesses that rely on consistent customer interaction and require robust call handling capabilities.
- Platform Licensing: Provides the necessary entitlement to operate Avaya CMS R19 software.
- High Availability: Ensures continuous service operation through redundant system configurations.
- Survivability: Maintains essential call handling functions even during network outages.
- Dual Role Configuration: Allows for flexible deployment scenarios supporting multiple functions.
- Subscription Billing: Offers predictable operational expenses with ongoing access to updates and support.
This Avaya CMS R19 license is the right choice for SMB and mid-market teams needing reliable, feature-rich contact center operations without the overhead of enterprise-level management.
What This Enables
Enable Advanced Call Management Features
Enable teams to manage complex call flows, real-time reporting, and historical data analysis. Streamline agent performance monitoring and customer interaction strategies for improved service delivery.
on-premises contact center, hybrid cloud deployments, unified communications integration, business continuity planning
Ensure High Availability and Survivability
Streamline operations by maintaining continuous contact center availability even during network disruptions or hardware failures. Automate failover processes to minimize downtime and protect critical customer communication channels.
business continuity strategy, disaster recovery planning, mission-critical communication systems, redundant infrastructure
Maintain Software Compliance and Updates
Automate the process of staying current with Avaya's latest software releases and security patches. Enable teams to avoid risks associated with outdated software and ensure adherence to vendor support policies.
software asset management, IT governance, security posture management, vendor support agreements
Key Features
Avaya CMS R19 Platform
Access to the latest generation of Avaya's contact center software for enhanced performance and features.
High Availability (HA)
Ensures continuous operation and minimizes downtime through redundant system configurations.
Survivability (SURV)
Maintains essential call handling capabilities during network outages, protecting critical customer interactions.
Dual Role Configuration
Offers flexible deployment options to optimize resource usage and system functionality.
Subscription Billing
Provides predictable operational expenses and ongoing access to software updates and support.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure communication systems to handle sensitive customer data and transactions, making HA/SURV features critical for compliance and service continuity.
Healthcare & Life Sciences
Healthcare providers must ensure uninterrupted patient communication and access to critical information, necessitating robust contact center solutions that meet strict uptime and data privacy requirements.
Retail & Hospitality
These sectors rely on consistent customer service for sales and support, where high availability ensures that customer inquiries are always handled, impacting revenue and brand loyalty.
Government & Public Sector
Public sector agencies often handle high volumes of citizen inquiries and require reliable communication channels that remain operational during peak demand or emergency situations.
Frequently Asked Questions
What is Avaya CMS R19?
Avaya CMS R19 is a software platform for managing contact center operations, offering features for call routing, reporting, and agent management. This license enables specific high availability and survivability configurations.
What does 'HA/SURV DUAL ROLE' mean?
HA stands for High Availability, ensuring continuous operation. SURV stands for Survivability, maintaining core functions during outages. Dual Role indicates the license supports flexible deployment scenarios where the system performs multiple functions.
Is this a perpetual license or a subscription?
This is a subscription-based license, providing ongoing access to the software and its updates for a defined term.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.