Avaya CMS R19 WFO Historical Add-on Session License
Unlock advanced historical reporting capabilities for your Avaya CMS R19 system with this add-on session license, ensuring comprehensive data retention and analysis.
- Expanded Data Retention: Coverage for storing historical call and agent data for extended periods, crucial for trend analysis and performance reviews.
- Enhanced Reporting Access: Entitlement to access and generate detailed historical reports, providing deeper insights into contact center operations and agent performance.
- Compliance Assurance: Protection against potential compliance gaps by ensuring all necessary historical interaction data is available for audits and regulatory requirements.
- Operational Continuity: Access to historical data is vital for troubleshooting, capacity planning, and maintaining consistent service levels over time.
Product Overview
Product Overview
This Avaya CMS R19 WFO Historical Add-on Session License provides the necessary capacity to store and access extended historical data for your Contact Management System (CMS). It is designed to enhance Workforce Optimization (WFO) capabilities by enabling more thorough analysis of past interactions, agent activities, and system performance.
This license is intended for IT Managers and IT Professionals within SMB and mid-market organizations who are responsible for managing their Avaya communication infrastructure. It integrates directly with existing Avaya CMS R19 deployments, providing a critical component for data-driven decision-making and operational improvement within their own IT environment.
- Increased Data Storage: Expands the capacity for retaining historical call detail records and agent activity data.
- Advanced Analytics: Enables deeper analysis of historical trends for performance management and forecasting.
- WFO Feature Enablement: Unlocks full potential of Workforce Optimization tools by providing necessary historical data.
- Compliance Support: Facilitates adherence to data retention policies and regulatory requirements.
- Scalable Capacity: Allows organizations to scale their data storage as operational needs grow.
This Avaya license is essential for SMB and mid-market teams seeking to maximize their investment in Avaya CMS R19 by enabling robust historical data analysis and reporting.
What This Enables
Enable Extended Historical Data Analysis
Enable teams to access and analyze historical call and agent data for longer periods, facilitating trend identification and performance improvement. Streamline reporting processes by having readily available historical interaction records for review and auditing.
on-premises communication systems, contact center environments, business continuity planning, IT infrastructure management
Meet Regulatory Data Retention Requirements
Automate compliance with industry-specific data retention regulations by ensuring all historical interaction data is stored and accessible. Protect the organization against potential fines and legal issues by maintaining auditable records.
regulated industries, compliance-driven operations, data governance policies, IT audit readiness
Optimize Workforce Performance and Planning
Streamline the process of evaluating agent performance and contact center efficiency over time using detailed historical data. Enable better forecasting and resource allocation by understanding past operational patterns and volumes.
performance management systems, operational efficiency initiatives, capacity planning, IT resource optimization
Key Features
Additional Session Licensing
Increases the capacity of your Avaya CMS R19 to store historical data, enabling longer retention periods for analysis and compliance.
WFO Historical Data Support
Unlocks the full potential of Workforce Optimization tools by providing the necessary historical data for comprehensive performance management and reporting.
Subscription Billing Model
Provides predictable operational expenses with a recurring subscription, allowing for easier budgeting and financial planning.
Avaya CMS R19 Compatibility
Ensures seamless integration with your existing Avaya CMS R19 platform, minimizing deployment complexity and potential conflicts.
Enhanced Reporting Capabilities
Empowers IT professionals and business managers with deeper insights into contact center operations through detailed historical reporting.
Industry Applications
Finance & Insurance
Financial institutions require extensive data retention for regulatory compliance, fraud detection, and customer service analysis, making historical data crucial for their operations.
Healthcare & Life Sciences
Healthcare providers must maintain detailed patient interaction records for compliance with HIPAA and other regulations, necessitating robust historical data storage and retrieval.
Legal & Professional Services
Law firms and professional services organizations rely on detailed records of client communications and case-related interactions for case management, billing, and compliance.
Government & Public Sector
Government agencies often have strict data retention policies and audit requirements for public interaction records, demanding comprehensive historical data management.
Frequently Asked Questions
What is the term of this license?
This is a subscription-based license. The specific term (e.g., annual, multi-year) will be defined at the time of purchase and outlined in your agreement.
What specific historical data does this license cover?
This license adds capacity for storing historical data related to call details, agent activity, and other relevant metrics within the Avaya CMS R19 system, supporting WFO functions.
Can this license be applied to older versions of Avaya CMS?
This license is specifically for Avaya CMS Release 19. Compatibility with other versions is not guaranteed and would require verification with Avaya's product specifications.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.