Avaya CMS R20 ODBC/JDBC Upgrade License
Unlock advanced data integration for your Avaya Contact Management System with the CMS R20 ODBC/JDBC Upgrade license, ensuring seamless data access for reporting and analytics.
- License Activation: Entitlement to enable ODBC/JDBC connectivity for Avaya CMS R20.
- Data Access: Coverage for enhanced data extraction and integration capabilities.
- Operational Continuity: Protection against data silos and reporting limitations.
- Feature Enablement: Access to advanced reporting and business intelligence tools.
Product Overview
Product Overview
This is a software license upgrade for Avaya Contact Management System (CMS) Release 20, specifically enabling Open Database Connectivity (ODBC) and Java Database Connectivity (JDBC) interfaces. It allows your organization to connect external applications and reporting tools directly to your CMS data, facilitating more sophisticated analysis and integration.
This license is designed for IT Managers and IT Professionals within SMB and mid-market companies who utilize Avaya CMS for their contact center operations. It fits into environments requiring robust data reporting, custom application integration, or compliance with data access regulations, enhancing the utility of their existing Avaya infrastructure.
- Enhanced Data Export: Streamline the process of extracting call detail records and agent data.
- Third-Party Integration: Connect business intelligence tools, CRM systems, and custom applications.
- Real-time Reporting: Enable more dynamic and up-to-date reporting dashboards.
- Compliance Support: Facilitate data access for audit and regulatory requirements.
- Operational Efficiency: Reduce manual data manipulation and improve reporting accuracy.
This Avaya CMS R20 upgrade provides essential data connectivity for SMB and mid-market businesses seeking to maximize their reporting and integration capabilities.
What This Enables
Enable Advanced Data Reporting
Enable teams to connect business intelligence tools directly to Avaya CMS data. Streamline the creation of custom reports and dashboards for real-time performance monitoring.
on-premises contact center, existing Avaya infrastructure, data warehousing initiatives, business intelligence platforms
Integrate with CRM Systems
Streamline the integration of contact center data with customer relationship management (CRM) systems. Automate the flow of customer interaction data for a unified customer view.
customer-facing operations, CRM integration projects, unified customer data strategy, hybrid cloud environments
Support Compliance and Auditing
Automate data extraction processes required for regulatory compliance and internal audits. Ensure timely and accurate access to historical contact center data.
regulated industries, data governance policies, internal audit requirements, long-term data retention
Key Features
ODBC/JDBC Interface
Allows direct data access from Avaya CMS R20 to external applications and reporting tools.
Data Export Capabilities
Facilitates efficient extraction of call detail records, agent activity, and other critical contact center data.
Platform Upgrade
Enhances the functionality of your existing Avaya CMS R20 investment.
Subscription Billing
Provides predictable costs and access to ongoing support and updates.
Vendor Certified
Ensures compatibility and support from Avaya for your critical contact center platform.
Industry Applications
Finance & Insurance
Financial institutions require robust data access for regulatory compliance, fraud detection, and customer service analytics, making enhanced reporting from Avaya CMS critical.
Healthcare & Life Sciences
Healthcare providers need to manage patient communications and adhere to strict data privacy regulations like HIPAA, necessitating secure and auditable access to contact center data.
Retail & Hospitality
These sectors rely on efficient customer service and operational data to manage call volumes, track customer interactions, and optimize service delivery for customer satisfaction.
Government & Public Sector
Government agencies often have stringent requirements for data logging, auditing, and reporting to ensure transparency and accountability in public services.
Frequently Asked Questions
What is the term of this license?
This is a subscription-based license. The specific term and renewal details will be outlined in your purchase agreement.
What version of Avaya CMS does this apply to?
This upgrade is specifically for Avaya Contact Management System (CMS) Release 20.
Can this be used by other IT service providers?
This license is intended for businesses that use IT services for their own operations, not for resellers or service providers who deliver IT services to other companies.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.