Avaya Desktop Wallboard R7 Base License
The Avaya Desktop Wallboard R7 Base License subscription provides essential software capabilities for displaying real-time contact center metrics to your team, enhancing operational awareness and performance.
- Real-time Data Access: Coverage for displaying key performance indicators directly on agent desktops.
- Enhanced Visibility: Protection against missed opportunities by ensuring agents and supervisors see critical status updates.
- Operational Efficiency: Entitlement to tools that help identify bottlenecks and improve response times.
- Compliance Support: Access to standardized reporting metrics that may be required for service level agreements.
Product Overview
Product Overview
This is a subscription-based software license for the Avaya Desktop Wallboard R7 platform. It unlocks the core functionality required to display real-time contact center statistics and performance data to users' desktops, enabling better situational awareness and informed decision-making.
This license is designed for IT Managers and IT Professionals within SMB and mid-market organizations who manage Avaya communication systems. It integrates into existing Avaya environments, providing a crucial layer of visibility for customer service operations, team performance monitoring, and operational management.
- Real-time Metrics Display: Shows key performance indicators (KPIs) such as call queues, agent status, and service levels.
- Customizable Views: Allows for tailored dashboards to present the most relevant information to different user groups.
- Performance Monitoring: Provides supervisors and agents with immediate feedback on operational performance.
- Improved Agent Engagement: Helps agents stay informed and motivated by visualizing their contribution to team goals.
- Subscription Billing: Offers predictable operational expenses with a recurring subscription model.
This Avaya license is the right choice for SMB and mid-market teams seeking to gain immediate visibility into their contact center operations without significant upfront investment.
What This Enables
Enable Real-time Performance Monitoring
Enable teams to display critical contact center metrics such as call volume, wait times, and agent availability. Streamline performance management by providing supervisors with instant visibility into operational status and team productivity.
on-premises telephony, cloud-based contact center, hybrid communication systems, unified communications deployment
Improve Agent Awareness and Motivation
Streamline agent workflow by providing them with direct access to their performance data and team goals. Automate the delivery of key performance indicators to individual workstations, fostering a more engaged and informed workforce.
customer service operations, inbound call centers, outbound dialer environments, technical support desks
Enhance Operational Oversight
Enable supervisors to quickly identify potential issues or bottlenecks in real-time, allowing for proactive adjustments. Automate the visualization of service level adherence and queue status, ensuring consistent service delivery.
multi-site contact centers, distributed support teams, centralized IT management, business continuity planning
Key Features
Real-time KPI Display
Provides immediate visibility into critical contact center metrics, enabling faster decision-making and response.
Subscription Licensing
Offers predictable operational expenses and continuous access to software updates and support.
Agent and Supervisor Dashboards
Empowers both frontline staff and management with relevant performance data to drive efficiency.
Integration with Avaya Systems
Ensures compatibility and a unified experience within existing Avaya communication environments.
Customizable Data Views
Allows tailoring of displayed information to meet the specific needs of different teams and roles.
Industry Applications
Finance & Insurance
Financial institutions and insurance providers rely on efficient customer service operations to manage client inquiries and policy support, making real-time performance data critical for meeting service level agreements and maintaining client satisfaction.
Healthcare & Life Sciences
Healthcare organizations, including clinics and hospitals, require timely communication and efficient patient support, where real-time visibility into call center operations can improve patient access to care and administrative services.
Retail & Hospitality
Retailers and hospitality groups use contact centers for customer inquiries, booking management, and support; real-time data helps ensure prompt service, manage peak demand, and maintain a positive customer experience.
Government & Public Sector
Public sector agencies often handle high volumes of citizen inquiries and require transparent, efficient service delivery; real-time wallboards can help manage resources and ensure timely responses to public needs.
Frequently Asked Questions
What is the Avaya Desktop Wallboard R7 Base License?
It is a subscription-based software license that enables the display of real-time contact center performance metrics on user desktops within an Avaya environment.
Who is this license intended for?
This license is for businesses, particularly SMB and mid-market companies, that use Avaya communication systems and need to enhance visibility into their contact center operations.
What kind of data can be displayed?
The license enables the display of various real-time metrics, including call queue status, agent availability, service levels, and other key performance indicators relevant to contact center operations.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.