Avaya IR Collaboration Platform License
This Avaya IR Collaboration Platform license provides 2 hours of capacity for up to 1000 concurrent calls, enabling enhanced business communication.
- License Term: Subscription-based access to Avaya IR Collaboration features.
- Capacity: Supports up to 1000 concurrent calls for 2 hours.
- Platform: Software license for Avaya's IR Collaboration platform.
- Value: Ensures access to critical communication features and compliance.
Product Overview
Product Overview
This is a subscription-based software license for the Avaya IR Collaboration platform, granting access to advanced communication and collaboration features for a defined capacity and duration. It unlocks the ability to manage and execute a significant volume of concurrent calls, ensuring business continuity and enhanced interaction capabilities.
This license is designed for businesses, from SMBs to mid-market enterprises, that rely on robust communication systems for their daily operations. It integrates into existing Avaya infrastructure, providing essential functionality for IT Managers and IT Professionals overseeing communication platforms.
- Enhanced Collaboration: Enables richer communication experiences for your teams.
- Scalable Capacity: Supports up to 1000 concurrent calls for critical business needs.
- Subscription Model: Provides flexible, ongoing access to platform features.
- Feature Unlock: Grants access to specific Avaya IR Collaboration functionalities.
- Operational Continuity: Ensures your communication systems remain functional and compliant.
This Avaya license is the right choice for SMB and mid-market teams needing to expand their communication capacity and features without enterprise-level overhead.
What This Enables
Enable High-Volume Call Handling
Enable teams to manage peak communication demands by providing capacity for up to 1000 concurrent calls. This ensures critical business interactions are not dropped during busy periods.
On-premises communication systems, hosted voice platforms, unified communications environments
Streamline Collaboration Features
Streamline the deployment and access of advanced collaboration features within the Avaya IR platform. This allows for richer interactions and improved team productivity.
Existing Avaya Aura deployments, integrated contact center solutions, IP telephony infrastructure
Automate Communication Workflows
Automate complex communication workflows and interactive voice response scenarios. This license supports the operational capacity needed for these automated processes.
Business process automation, customer service platforms, internal communication networks
Key Features
1000 Concurrent Calls
Supports a large volume of simultaneous conversations, crucial for peak business hours or events.
2 Hour Operational Window
Provides a defined period of high-capacity operation for specific, time-bound communication needs.
Subscription Billing
Offers predictable operational expenses and continuous access to platform updates and support.
Avaya IR Collaboration Platform
Unlocks advanced interactive voice response and collaboration functionalities for enhanced business communication.
Software Platform License
Grants the right to use the specified software features and capacity on compatible Avaya hardware or virtualized environments.
Industry Applications
Finance & Insurance
Financial institutions require high-availability communication systems to handle customer inquiries and trading operations, making robust call capacity essential for compliance and service levels.
Healthcare & Life Sciences
Healthcare providers need reliable communication for patient care coordination and emergency response, where managing concurrent calls is critical for timely medical support.
Retail & Hospitality
These sectors often experience seasonal or event-driven call volume spikes, requiring flexible capacity to manage customer service, bookings, and inquiries efficiently.
Government & Public Sector
Public sector agencies must maintain consistent communication channels for constituent services and emergency management, often needing to scale communication capacity rapidly.
Frequently Asked Questions
What is the Avaya IR Collaboration Platform?
The Avaya IR Collaboration Platform is a software solution that enhances business communication by enabling interactive voice response, collaboration features, and managing call capacity.
What does '1000 Calls 2 Hours' mean?
This license allows for up to 1000 concurrent calls to be active on the platform for a duration of 2 hours. It is typically used for specific events or peak periods.
Is this a perpetual license or a subscription?
This is a subscription-based license, meaning you pay recurring fees for access to the software and its features over a defined term.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.