Avaya IR Collaboration Platform License
This Avaya IR Collaboration platform license unlocks advanced communication features for up to 1300 concurrent calls, providing 5 hours of usage capacity.
- License Activation: Enables the full feature set of the Avaya IR Collaboration platform for your organization.
- Capacity Entitlement: Grants usage rights for up to 1300 concurrent calls and 5 hours of operation.
- Subscription Billing: Operates on a recurring subscription model for predictable IT budgeting.
- Platform Support: Ensures access to necessary software updates and vendor support for continued operation.
Product Overview
Product Overview
This Avaya IR Collaboration platform license, identified by MPN/SKU 415523, provides access to advanced interactive voice response and collaboration functionalities. It is a software subscription that enables specific call handling capacities and operational durations, ensuring your communication systems are up-to-date and compliant.
This licensing is designed for businesses that utilize Avaya communication platforms and require enhanced capabilities for customer interaction and internal collaboration. It is suitable for IT Managers or Business Owners in mid-market companies looking to optimize their call center operations, automate customer service, or improve team communication efficiency without the overhead of enterprise-level infrastructure.
- Enhanced Call Handling: Manages up to 1300 concurrent calls, improving responsiveness during peak periods.
- Operational Duration: Provides 5 hours of platform usage, suitable for specific event-driven or scheduled communication needs.
- Feature Unlock: Activates advanced collaboration and IVR features within the Avaya ecosystem.
- Subscription Model: Offers predictable costs through a recurring billing cycle, simplifying IT budget management.
- Compliance and Updates: Ensures your communication platform remains compliant and benefits from vendor software enhancements.
This Avaya IR Collaboration license is the ideal solution for mid-market organizations seeking to enhance their communication infrastructure with advanced features and capacity.
What This Enables
Enable Advanced Call Center Automation
Enable teams to automate customer interactions, route calls efficiently, and provide self-service options through interactive voice response. This streamlines operations and improves customer satisfaction during high-volume periods.
cloud-hosted PBX, on-premises telephony, hybrid communication systems, unified communications environment
Streamline Internal Collaboration
Streamline team communication and collaboration by integrating advanced conferencing and messaging features into your existing Avaya infrastructure. This ensures seamless information flow and enhances productivity across departments.
distributed workforce, multi-site organizations, project-based teams, remote work enablement
Automate Event-Driven Communications
Automate critical communications for specific events or campaigns, such as product launches, service announcements, or emergency notifications. This ensures timely and consistent messaging to large audiences.
marketing campaign support, emergency response systems, scheduled service updates, broadcast messaging needs
Key Features
1300 Concurrent Call Capacity
Handles a high volume of simultaneous calls, ensuring no customer is left waiting during peak times.
5 Hours of Usage
Provides dedicated operational time for specific campaigns, events, or critical communication needs.
Avaya IR Collaboration Platform
Unlocks advanced interactive voice response and collaboration tools to enhance customer service and internal communication.
Subscription Billing
Offers predictable, recurring costs for easier IT budget management and financial planning.
Software Platform License
Grants access to the latest features and ensures your communication system remains up-to-date and compliant.
Industry Applications
Finance & Insurance
Financial institutions require secure, high-capacity communication systems to handle customer inquiries, transaction processing, and compliance reporting, making advanced IVR and collaboration essential.
Healthcare & Life Sciences
Healthcare providers need reliable and scalable communication solutions for patient scheduling, appointment reminders, and secure information dissemination, often with strict regulatory requirements.
Retail & Hospitality
Retail and hospitality businesses benefit from enhanced customer service through automated order taking, reservation management, and support lines, especially during peak seasons.
Government & Public Sector
Public sector organizations often manage high volumes of citizen inquiries and require efficient, compliant communication channels for service delivery and emergency notifications.
Frequently Asked Questions
What is the term of this Avaya IR Collaboration license?
This is a subscription-based license, meaning it is provided on a recurring term. Specific durations are outlined at the time of purchase and in the associated contract.
What hardware does this license apply to?
This is a software license for the Avaya IR Collaboration platform. It is designed to enhance the functionality of compatible Avaya communication systems.
How does this license benefit my business?
This license enables advanced communication features, increases call handling capacity, and ensures your system remains compliant and up-to-date, leading to improved customer service and operational efficiency.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.