Avaya Quality Management R15.1 Platform License
The Avaya Quality Management R15.1 Platform License subscription provides essential tools for enhancing contact center performance and compliance.
- Platform Access: Entitlement to utilize the core Avaya Quality Management R15.1 software platform.
- Feature Enablement: Unlocks advanced quality monitoring, call recording, and evaluation capabilities.
- Subscription Billing: Provides predictable operational expenses with a recurring subscription model.
- Compliance Support: Aids in meeting regulatory requirements through robust recording and auditing features.
Product Overview
Product Overview
This Avaya Quality Management R15.1 Platform License subscription grants access to a suite of tools designed for monitoring, evaluating, and improving contact center agent performance and customer interactions. It enables essential quality management functions critical for operational excellence and regulatory adherence.
This license is ideal for IT Managers and IT Professionals within SMB and mid-market organizations operating contact centers. It integrates into existing Avaya communication environments, providing a centralized platform for quality assurance and performance analytics.
- Core QM Functionality: Enables essential quality monitoring and call recording.
- Performance Evaluation: Supports agent scoring and feedback processes.
- Compliance Assurance: Facilitates adherence to industry regulations and internal policies.
- Subscription Model: Offers predictable costs and continuous access to software updates.
- Platform Integration: Designed to work within Avaya communication ecosystems.
This Avaya QM license is the right choice for SMB and mid-market teams seeking to professionalize their contact center quality assurance processes.
What This Enables
Enable detailed agent performance monitoring
Enable teams to record and review agent calls and screen activity for quality assurance purposes. Streamline the process of identifying coaching opportunities and areas for performance improvement.
contact center operations, agent performance management, customer service quality, communication platform integration
Automate compliance recording and auditing
Automate the capture of customer interactions to meet regulatory requirements and internal audit standards. Protect the business by ensuring all necessary conversations are securely recorded and accessible.
regulatory compliance, data retention policies, risk management, business operations continuity
Streamline quality evaluation processes
Streamline the creation and execution of agent evaluation forms and scoring mechanisms. Automate the distribution of feedback and track agent progress over time.
performance reviews, employee development, operational efficiency, team management
Key Features
Call Recording
Capture all agent customer interactions for review, training, and compliance purposes.
Screen Recording
Monitor agent desktop activity to ensure adherence to procedures and identify efficiency gains.
Quality Evaluation Forms
Standardize agent performance assessments with customizable scoring templates.
Reporting and Analytics
Gain insights into agent performance trends and overall contact center quality.
Subscription Licensing
Provides predictable operational expenses and continuous access to software updates.
Industry Applications
Finance & Insurance
This sector requires stringent adherence to regulatory compliance for customer interactions, making call recording and quality monitoring essential for audit trails and dispute resolution.
Healthcare & Life Sciences
Healthcare organizations must comply with HIPAA and other privacy regulations, necessitating secure and auditable recording of patient communications for quality assurance and compliance.
Retail & Hospitality
These industries rely heavily on customer experience, where monitoring interactions helps maintain service standards, resolve complaints effectively, and train staff to improve customer satisfaction.
Legal & Professional Services
Law firms and professional services often need to document client communications for liability protection, dispute resolution, and quality assurance of advisory services provided.
Frequently Asked Questions
What is Avaya Quality Management R15.1?
Avaya Quality Management R15.1 is a software solution designed to help businesses monitor, evaluate, and improve the performance of their contact center agents and customer interactions. It includes features for call recording, screen recording, and performance evaluations.
What does a platform license enable?
A platform license, like this one for Avaya QM R15.1, provides the foundational access to the software's core capabilities. It allows your organization to deploy and utilize the quality management features for your contact center operations.
Is this a one-time purchase or a subscription?
This product is a subscription-based license, meaning you pay a recurring fee for access to the software and its features. This model offers predictable operational expenses and ensures you have access to the latest updates.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.