Avaya WFO R15.2 Speech Analytics Additional Language Upgrade
Upgrade your Avaya Speech Analytics capabilities with additional language support, enabling deeper insights into customer interactions and ensuring regulatory compliance.
- Enhanced Analysis: Access broader speech analytics capabilities by supporting more languages.
- Compliance Assurance: Meet regulatory requirements by accurately analyzing calls in various languages.
- Deeper Insights: Gain a more complete understanding of customer sentiment and agent performance across your entire call volume.
- Operational Efficiency: Streamline quality management and training processes with unified language analytics.
Product Overview
Product Overview
This is a platform software license upgrade for Avaya's Workforce Optimization (WFO) Speech Analytics, specifically R15.2. It enables the addition of new language packs, expanding the system's ability to analyze spoken interactions beyond its currently supported languages.
This upgrade is designed for businesses using Avaya WFO solutions that need to analyze customer calls or agent interactions in multiple languages. It integrates with existing Avaya Speech Analytics deployments to provide a more comprehensive view of communication data for quality assurance, compliance, and performance improvement.
- Expanded Language Support: Unlock the ability to analyze speech data in additional languages.
- Improved Accuracy: Enhance the precision of speech-to-text transcription and sentiment analysis.
- Broader Coverage: Extend analytics to all customer interaction channels, regardless of language.
- Compliance Readiness: Ensure adherence to industry regulations and internal policies across diverse linguistic markets.
- Actionable Insights: Facilitate deeper understanding of customer needs and agent performance through comprehensive data analysis.
Empower your business with advanced speech analytics across all languages, providing critical insights without the overhead of complex system management.
What This Enables
Enable Multilingual Call Analysis
Enable teams to analyze customer service calls and agent interactions in a wider array of languages. This ensures that no critical feedback or compliance issues are missed due to language barriers.
cloud-hosted PBX, on-premises contact center, unified communications platform, digital transformation initiatives
Streamline Quality Management
Streamline the process of monitoring and evaluating agent performance by enabling speech analytics across all supported languages. This provides a consistent framework for quality assurance.
customer support operations, inbound sales teams, outbound engagement centers, remote workforce management
Automate Compliance Monitoring
Automate the monitoring of customer conversations for regulatory compliance across different linguistic groups. This helps mitigate risks associated with non-compliance in diverse markets.
regulated industries, global customer service, risk management programs, internal audit functions
Key Features
Additional Language Support
Analyze speech data from a broader range of customer interactions, unlocking insights previously inaccessible due to language.
Speech Analytics R15.2
Leverage the latest advancements in Avaya's speech analytics engine for improved accuracy and performance.
Subscription Licensing
Benefit from flexible, ongoing access to updated language packs and platform features without large upfront capital expenditure.
Integration with Avaya WFO
Seamlessly integrate with your existing Avaya Workforce Optimization suite for a unified approach to contact center management.
Compliance and Quality Assurance
Enhance your ability to monitor calls for regulatory adherence and agent performance across all languages.
Industry Applications
Finance & Insurance
Crucial for analyzing customer calls related to financial advice, policy inquiries, and claims processing to ensure regulatory compliance and identify fraud across diverse linguistic customer bases.
Healthcare & Life Sciences
Essential for monitoring patient interactions, ensuring HIPAA compliance, and analyzing feedback from diverse patient populations regarding care and services.
Retail & Hospitality
Enables analysis of customer feedback, service interactions, and sales calls across different languages to improve customer experience and identify purchasing trends.
Government & Public Sector
Supports the analysis of citizen interactions and service requests in multiple languages, ensuring equitable access to information and services while maintaining operational oversight.
Frequently Asked Questions
What is Avaya WFO R15.2 Speech Analytics?
Avaya WFO Speech Analytics is a component of Avaya's Workforce Optimization suite that analyzes recorded calls to extract insights, monitor agent performance, and ensure compliance. Version R15.2 refers to a specific release of this software.
What does 'ADDL LANG UPG' mean?
ADDL LANG UPG stands for 'Additional Language Upgrade'. This license enables the Speech Analytics platform to support and analyze spoken interactions in languages beyond its default or previously licensed set.
Is this a one-time purchase or a subscription?
This is a subscription-based license, providing ongoing access to the additional language capabilities for the duration of the subscription term.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.