NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provide essential add-on coverage for your NVIDIA Enterprise DGX SPA, ensuring rapid response and resolution for critical hardware and software issues.
- 24x7x4 Hour Onsite Response: Guaranteed rapid onsite technical support within four hours for critical hardware failures, minimizing downtime.
- 24x7x2 Hour Remote Response: Immediate remote technical support within two hours for critical issues, enabling swift troubleshooting and resolution.
- Next Business Day Replacement: Expedited replacement of faulty components, ensuring your DGX system is back online with minimal disruption.
- Access to NVIDIA Engineering: Direct access to NVIDIA's expert engineering teams for advanced troubleshooting and issue escalation when standard support is insufficient.
Product Overview
Product Overview
This is an add-on subscription service providing Business Critical Support for NVIDIA Enterprise DGX SPA platforms. It extends standard warranty with enhanced service levels, including rapid onsite and remote response times, next business day part replacement, and direct access to NVIDIA engineering expertise.
This service is designed for businesses that rely heavily on their NVIDIA DGX systems for mission-critical AI and HPC workloads. It ensures maximum uptime and performance by providing immediate, expert support to address any hardware or software challenges that may arise.
- Enhanced Uptime: Minimizes operational disruptions with guaranteed rapid response times for critical incidents.
- Expert Technical Assistance: Provides direct access to NVIDIA's specialized engineering teams for complex issue resolution.
- Proactive Problem Solving: Facilitates faster identification and resolution of potential issues before they impact operations.
- Hardware Assurance: Ensures timely replacement of defective components to maintain system integrity and performance.
- Compliance and Stability: Supports regulatory requirements and operational stability by maintaining a fully functional, supported AI infrastructure.
Ensure your critical AI infrastructure operates at peak performance with dedicated, rapid support tailored for demanding business environments.
What This Enables
Critical Hardware Failure & Rapid Replacement
Coverage for unexpected hardware failures within the NVIDIA DGX SPA system. This ensures that critical components are identified, replaced, and the system is restored to full operational status within defined service level agreements.
High-performance computing environments, AI/ML development platforms, data analytics clusters
Urgent Software Configuration Issues
Entitlement to immediate remote support for complex software configuration problems or critical errors impacting the DGX operating environment. This helps resolve issues that prevent AI model training or data processing.
Machine learning operations, deep learning research, scientific simulation workloads
Performance Degradation Troubleshooting
Protection against performance degradation due to underlying hardware or software issues. This service provides access to specialized NVIDIA engineers to diagnose and resolve performance bottlenecks.
Real-time analytics platforms, large-scale data processing, mission-critical AI applications
Key Features
24x7x4 Hour Onsite Response
Minimizes critical system downtime by guaranteeing a technician arrives onsite within four hours for hardware failures.
24x7x2 Hour Remote Response
Enables swift troubleshooting and issue resolution by providing immediate remote technical assistance for critical problems.
Next Business Day Replacement
Ensures continuity of operations by expediting the replacement of faulty hardware components.
Access to NVIDIA Engineering
Provides direct engagement with specialized NVIDIA experts for complex or escalated technical challenges.
Subscription-based Service
Offers predictable operational costs and continuous access to support throughout the subscription term.
Industry Applications
Manufacturing & Industrial
AI and HPC are critical for optimizing production, predictive maintenance, and supply chain logistics, requiring high availability and rapid support for DGX systems.
Healthcare & Life Sciences
DGX platforms accelerate drug discovery, genomic analysis, and medical imaging, where system uptime is paramount for research timelines and patient outcomes.
Finance & Insurance
Financial institutions use DGX for algorithmic trading, risk modeling, and fraud detection, demanding continuous operation and immediate support to prevent significant financial losses.
Education & Research
Universities and research institutions rely on DGX for advanced scientific computing and AI research, where uninterrupted access is vital for project progress and discovery.
Frequently Asked Questions
What is the term of this support service?
The term of the support service is determined at the time of purchase and is typically one year, renewable. Specific durations are detailed in the purchase agreement.
Does this cover software installation and configuration?
This service primarily focuses on critical issues and hardware failures. While it includes support for software configuration problems impacting operations, it is not a general software installation or deployment service. Consult the service details for specific inclusions.
What is the difference between Business Critical Support and standard warranty?
Business Critical Support offers significantly enhanced service levels, including faster response times (onsite and remote), next business day replacement, and direct access to NVIDIA engineering, which go beyond the standard warranty's scope and response times.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.