NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provide essential add-on coverage for your NVIDIA Enterprise DGX systems, ensuring maximum uptime and performance for your AI workloads.
- 24x7x4 Hour Onsite Response: Critical hardware issues are addressed with rapid onsite technical support, minimizing downtime.
- Next Business Day Replacement: Expedited replacement of faulty components ensures your systems are back online quickly.
- Access to NVIDIA Engineers: Direct support from NVIDIA's specialized technical teams for complex issues.
- Software and Firmware Updates: Entitlement to the latest software patches and firmware releases for optimal system stability and security.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On is a subscription-based service designed to provide enhanced support for NVIDIA Enterprise DGX systems. It extends the standard warranty with critical response times, direct access to NVIDIA experts, and expedited hardware replacement, ensuring your AI infrastructure remains operational and performs at its peak.
This service is ideal for businesses, including IT Managers and IT Professionals within SMBs and mid-market companies, that rely on NVIDIA DGX platforms for mission-critical AI and deep learning workloads. It integrates directly with your existing DGX hardware, providing a vital layer of operational assurance and risk mitigation for your data center.
- Enhanced Uptime: Minimizes costly downtime with guaranteed rapid response and resolution times.
- Expert Technical Assistance: Direct access to NVIDIA's specialized support engineers for complex AI infrastructure challenges.
- Proactive Maintenance: Includes access to software and firmware updates to maintain system health and security.
- Hardware Replacement: Expedited next business day replacement for critical hardware components.
- Peace of Mind: Provides assurance that your significant investment in AI infrastructure is protected and supported.
For SMB and mid-market teams running critical AI workloads, this NVIDIA support service offers essential protection and expert assistance to maintain operational continuity.
What This Enables
Hardware Failure and Rapid Replacement
Coverage for critical hardware failures within the NVIDIA DGX system. This ensures that faulty components are identified and replaced quickly, often by the next business day, to minimize operational disruption.
mission-critical systems, high-availability environments, data center operations, AI/ML workloads
Expert Technical Issue Resolution
Access to NVIDIA's specialized technical support engineers for complex software, firmware, or hardware integration issues. This provides expert guidance to resolve challenging problems that may impact system performance or stability.
advanced computing environments, research and development labs, production AI deployments, specialized IT teams
Proactive System Health and Updates
Entitlement to receive timely software patches and firmware updates directly from NVIDIA. This helps maintain system security, stability, and optimal performance, preventing potential issues before they arise.
regulated environments, security-conscious organizations, performance-sensitive applications, continuous integration pipelines
Key Features
24x7x4 Hour Onsite Response
Minimizes critical downtime by ensuring a technician is dispatched rapidly to your location for hardware issues.
Next Business Day Hardware Replacement
Expedites the return to full operational capacity by providing replacement parts quickly.
Direct Access to NVIDIA Engineers
Provides specialized expertise for complex AI infrastructure challenges, leading to faster and more accurate resolutions.
Software and Firmware Updates
Ensures systems are running the latest, most stable, and secure versions of NVIDIA software and firmware.
Subscription-based Service
Offers predictable operational expenses and continuous support coverage for your AI investment.
Industry Applications
Finance & Insurance
Financial institutions rely on high-performance computing for complex modeling, risk analysis, and fraud detection, requiring robust support to ensure continuous operation and compliance.
Healthcare & Life Sciences
This sector uses AI for drug discovery, medical imaging analysis, and genomic sequencing, where system uptime is critical for research breakthroughs and patient care advancements.
Manufacturing & Industrial
AI is employed for predictive maintenance, quality control, and supply chain optimization, demanding reliable infrastructure to maintain production efficiency and minimize operational disruptions.
Education & Research
Universities and research institutions utilize DGX systems for advanced AI research, requiring consistent access and expert support to facilitate academic progress and discovery.
Frequently Asked Questions
What is the term of this support service?
This is a subscription-based service. The specific term (e.g., 1 year, 3 years) is determined at the time of purchase and is outlined in the service agreement.
What hardware does this support apply to?
This Business Critical Support Services Add-On is specifically for NVIDIA Enterprise DGX platforms, as indicated by the product details.
How do I initiate a support request?
Support requests are typically initiated through NVIDIA's designated support portal or by contacting their support line, referencing your service agreement details.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.