NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provide essential add-on coverage for your NVIDIA Enterprise DGX systems, ensuring rapid response and expert assistance for critical IT operations.
- 24x7x4 Hour Onsite Response: Guaranteed rapid onsite hardware support within four hours, minimizing critical system downtime.
- 24x7x365 Technical Support: Access to NVIDIA's expert technical support team around the clock for immediate issue diagnosis and resolution.
- Next Business Day Parts Replacement: Expedited replacement of necessary hardware components to restore full system functionality quickly.
- Software & Firmware Updates: Entitlement to the latest software patches and firmware updates to maintain system security and performance.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On is a subscription-based service designed to provide elevated support for NVIDIA Enterprise DGX systems. It extends the standard warranty with enhanced response times and dedicated technical assistance, crucial for maintaining the operational integrity of high-performance computing environments.
This service is ideal for businesses, IT managers, and IT professionals operating SMB or mid-market organizations that rely on NVIDIA DGX platforms for mission-critical AI and data analytics workloads. It integrates directly with your existing DGX infrastructure, ensuring that your investment is protected and performance is consistently maintained.
- Enhanced Uptime Assurance: Minimizes costly downtime through rapid response and resolution protocols.
- Expert Technical Assistance: Direct access to NVIDIA's specialized support engineers for complex AI infrastructure challenges.
- Hardware & Software Coverage: Comprehensive support addressing both hardware failures and critical software/firmware issues.
- Proactive Maintenance: Includes access to updates and patches that help prevent future problems and optimize performance.
- Predictable Support Costs: Subscription model provides clear budgeting for essential IT support services.
Ensure your NVIDIA DGX investment delivers maximum value with predictable, high-level support tailored for demanding business operations.
What This Enables
Critical System Uptime Assurance
Coverage for hardware failures and critical software issues that could halt AI model training or inference. This ensures continuous operation of essential business processes reliant on DGX performance.
High-performance computing environments, AI/ML development platforms, data analytics infrastructure
Rapid Technical Issue Resolution
Access to 24x7x365 expert technical support for immediate diagnosis and resolution of complex DGX system problems. This minimizes the Mean Time To Resolution (MTTR) for critical incidents.
Mission-critical AI workloads, time-sensitive data processing, production inference environments
Proactive System Maintenance & Updates
Entitlement to software and firmware updates, patches, and critical advisories. This helps maintain system security, stability, and optimal performance against evolving threats and operational needs.
Regulated industry compliance, secure data handling environments, performance-optimized deployments
Key Features
24x7x4 Hour Onsite Response
Minimizes critical system downtime by ensuring hardware issues are addressed onsite rapidly.
24x7x365 Technical Support
Provides immediate access to NVIDIA's specialized engineers for swift problem diagnosis and resolution.
Next Business Day Parts Replacement
Ensures essential hardware components are replaced quickly to restore full system functionality.
Software and Firmware Updates
Keeps your DGX system secure, stable, and performing optimally with the latest patches and releases.
Dedicated Support Engineers
Offers access to experts familiar with your DGX platform for more efficient and effective support.
Industry Applications
Finance & Insurance
Financial institutions require high availability and rapid issue resolution for AI-driven trading, risk analysis, and fraud detection systems to meet strict regulatory and performance demands.
Healthcare & Life Sciences
Healthcare organizations rely on AI for diagnostics, drug discovery, and patient data analysis, where system downtime can directly impact patient care and research timelines.
Manufacturing & Industrial
AI in manufacturing is critical for predictive maintenance, quality control, and supply chain optimization; continuous operation is essential to maintain production efficiency and output.
Education & Research
Research institutions utilize DGX systems for complex simulations and AI model development; uninterrupted access is vital for academic progress and breakthrough discoveries.
Frequently Asked Questions
What is the term of this support service?
This is a subscription-based service, and the term is typically one year, renewable. Specific durations are confirmed at the time of purchase.
Does this cover software installation and configuration?
This service primarily covers technical support for issues and maintenance, including software and firmware updates. It does not typically include initial setup or extensive configuration services, which may require separate professional services.
What happens if my DGX system is outside of its initial warranty period?
This Business Critical Support Services add-on can extend or enhance support beyond the initial warranty, providing continued protection and rapid response for your DGX systems.
Deployment & Support
Deployment Complexity
Enterprise — PSA/SOW required
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.