NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provide essential add-on coverage for your NVIDIA Enterprise DGX systems, ensuring maximum uptime and rapid technical assistance for critical AI workloads.
- 24x7x4 Hour Onsite Response: Guarantees a technician on-site within four hours for critical hardware issues, minimizing downtime.
- Extended Hardware Coverage: Protects your investment with extended warranty and repair services for all covered NVIDIA hardware components.
- Access to Technical Experts: Provides direct access to NVIDIA's specialized support engineers for complex troubleshooting and issue resolution.
- Proactive System Monitoring: Offers advanced diagnostics and proactive alerts to identify and address potential issues before they impact operations.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On is a subscription-based service designed to provide enhanced, mission-critical support for NVIDIA Enterprise DGX systems. It extends standard warranty coverage with rapid response times, expert technical assistance, and proactive system health management, ensuring your AI infrastructure operates at peak performance.
This service is ideal for businesses that rely heavily on their NVIDIA DGX platforms for core operations, such as data science teams, AI researchers, and IT departments managing large-scale machine learning deployments. It integrates directly with your existing DGX hardware, providing a safety net against unexpected downtime and performance degradation.
- Priority Technical Support: Direct access to NVIDIA's highest tier of technical support engineers.
- Rapid Onsite Response: Guaranteed four-hour onsite response for critical hardware failures.
- Extended Hardware Repair: Comprehensive coverage for hardware defects and failures beyond the standard warranty period.
- Software and Firmware Assistance: Support for NVIDIA's enterprise software stack and firmware updates.
- System Health Monitoring: Proactive diagnostics and alerts to maintain optimal system performance.
Ensure your critical AI infrastructure remains operational with dedicated, high-touch support tailored for demanding enterprise workloads.
What This Enables
Critical Hardware Failure & Rapid Replacement
Coverage for unexpected hardware failures within the DGX system, including components like GPUs, CPUs, memory, and storage. This ensures that critical hardware issues are addressed swiftly to prevent prolonged operational disruption.
High-performance computing environments, AI/ML development labs, mission-critical data processing centers
Expert Technical Troubleshooting & Resolution
Entitlement to direct access to NVIDIA's specialized support engineers for complex software, firmware, or hardware integration issues. This provides accelerated problem-solving for intricate technical challenges that impact system performance.
Advanced AI research facilities, large-scale data analytics platforms, environments with complex software stacks
Proactive System Health Monitoring & Maintenance
Protection against potential system degradation through proactive diagnostics and alerts. This service helps identify and resolve minor issues before they escalate into major outages, maintaining optimal system health.
Continuously operating AI training clusters, production machine learning inference platforms, environments requiring high availability
Key Features
24x7x4 Hour Onsite Response
Minimizes critical system downtime by ensuring a technician arrives onsite within four hours to address hardware failures.
NVIDIA Expert Technical Support
Provides direct access to specialized engineers for faster and more accurate resolution of complex issues.
Extended Hardware Coverage
Protects your investment by covering hardware repairs and replacements for an extended period, reducing unexpected capital expenditures.
Proactive System Diagnostics
Helps prevent outages by identifying and addressing potential problems before they impact performance or availability.
Software and Firmware Support
Ensures the stability and performance of your DGX system by providing assistance with NVIDIA's enterprise software and firmware.
Industry Applications
Finance & Insurance
Financial institutions require high availability for AI-driven trading, risk analysis, and fraud detection systems, making critical support essential for uninterrupted operations and regulatory compliance.
Healthcare & Life Sciences
AI in healthcare for diagnostics, drug discovery, and personalized medicine demands continuous operation, where system downtime can directly impact patient care and research timelines.
Manufacturing & Industrial
AI is increasingly used for predictive maintenance, quality control, and supply chain optimization in manufacturing, where system reliability is crucial for production efficiency and output.
Education & Research
Research institutions and universities rely on DGX systems for cutting-edge AI and machine learning research, where consistent access and rapid support are vital for academic progress and discovery.
Frequently Asked Questions
What is the term of this support service?
This is a subscription-based service, and the term is typically one year, renewable. Specific term details are provided at the time of purchase.
What hardware is covered by this service?
This service covers the NVIDIA Enterprise DGX system hardware components as specified in the support agreement. It is designed to complement the base DGX platform.
How do I initiate a support request?
Support requests are typically initiated through a dedicated NVIDIA support portal or by contacting NVIDIA support directly, referencing your service contract details.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.