NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provide 24x7x365 access to expert technical assistance and rapid hardware replacement for your NVIDIA DGX systems, ensuring maximum uptime for your AI workloads.
- 24x7x365 Expert Support: Access to NVIDIA's specialized technical support team around the clock for immediate issue resolution.
- Rapid Hardware Replacement: Expedited delivery of replacement hardware to minimize downtime in case of component failure.
- Proactive Monitoring & Diagnostics: Entitlement to advanced diagnostic tools and potential proactive alerts to prevent issues.
- Extended Service Duration: Coverage for the specified term, ensuring continued operational integrity for your critical AI infrastructure.
Product Overview
Product Overview
NVIDIA Business Critical Support Services is a subscription-based support add-on designed to provide advanced, round-the-clock technical assistance and hardware replacement for NVIDIA Enterprise DGX systems. This service ensures that your critical AI infrastructure receives priority attention, minimizing potential disruptions and maximizing operational efficiency.
This service is ideal for businesses, IT managers, and IT professionals operating SMB or mid-market environments who rely heavily on their NVIDIA DGX platforms for mission-critical AI and data analytics workloads. It integrates directly with your existing DGX deployment, offering a safety net for hardware and software issues that could impact productivity.
- 24/7 Technical Support: Immediate access to NVIDIA's expert support engineers for critical issues.
- Hardware Replacement: Expedited dispatch and delivery of replacement parts to minimize system downtime.
- Software Updates & Patches: Entitlement to the latest software updates and security patches for optimal performance.
- Advanced Diagnostics: Access to specialized tools for faster and more accurate problem identification.
- Dedicated Account Management: Potential for a technical account manager for streamlined communication and issue tracking.
This essential support service empowers SMB and mid-market organizations to maintain peak performance and reliability of their AI infrastructure without the overhead of extensive in-house support teams.
What This Enables
24/7 Critical Issue Resolution
Access to NVIDIA's expert technical support team around the clock for immediate assistance with complex hardware or software issues. This ensures that critical AI workloads experience minimal interruption, maintaining business continuity.
mission-critical AI deployments, high-availability computing environments, data-intensive operations, continuous workflow processing
Expedited Hardware Replacement
Coverage for rapid dispatch and delivery of replacement hardware components when failures occur. This minimizes system downtime, allowing your organization to resume operations quickly and efficiently.
production AI environments, time-sensitive data processing, systems with strict uptime requirements, remote or distributed IT infrastructure
Proactive System Health Management
Entitlement to advanced diagnostic tools and potential proactive alerts to identify and address potential issues before they impact performance. This helps prevent unexpected outages and maintains optimal system health.
preventative maintenance strategies, performance-sensitive applications, environments with limited IT staff, risk-averse operational planning
Key Features
24/7/365 Technical Support
Immediate access to NVIDIA's specialized support engineers ensures critical AI issues are resolved quickly, minimizing business disruption.
Hardware Replacement Services
Expedited delivery of replacement parts reduces system downtime, allowing for swift return to full operational capacity.
Software Updates and Patches
Ensures your DGX system runs on the latest, most secure, and performant software versions, preventing vulnerabilities and performance bottlenecks.
Advanced Diagnostic Tools
Faster and more accurate problem identification leads to quicker resolutions and less time spent troubleshooting.
Subscription Billing Model
Predictable operational expenses for support services, making budgeting easier for SMB and mid-market IT departments.
Industry Applications
Finance & Insurance
Financial institutions require high-performance computing for complex modeling, risk analysis, and fraud detection, where system uptime is critical for regulatory compliance and competitive advantage.
Healthcare & Life Sciences
This sector relies on AI for drug discovery, genomic sequencing, and medical imaging analysis, demanding continuous operation and rapid support to accelerate research and patient care advancements.
Manufacturing & Industrial
AI is used for predictive maintenance, quality control, and supply chain optimization in manufacturing; system reliability is paramount to maintain production schedules and operational efficiency.
Education & Research
Universities and research institutions utilize DGX systems for advanced scientific computing and AI model training, where uninterrupted access is essential for research progress and academic output.
Frequently Asked Questions
What is the duration of this support service?
The support service is provided on a subscription basis, typically for a term of one or more years, as specified at the time of purchase. This ensures continuous coverage for your NVIDIA DGX systems.
What specific hardware is covered by this support?
This support add-on applies to NVIDIA Enterprise DGX systems, specifically covering the GPUs and associated components as outlined in the service agreement. The MPN suggests it is for DGX SPA platforms.
How quickly can I expect hardware replacement?
Business Critical Support Services prioritizes rapid hardware replacement. Specific response and delivery times are detailed in the service agreement, but the aim is to minimize your system's downtime significantly.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.