NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provide essential add-on coverage for your NVIDIA Enterprise DGX systems, ensuring maximum uptime and performance for your AI workloads.
- 24x7x4 Hour Onsite Response: Guaranteed rapid onsite support within four hours for critical hardware issues, minimizing costly downtime.
- 24x7x365 Technical Support: Access to NVIDIA's expert technical support team around the clock for immediate assistance with software and hardware challenges.
- Next Business Day Replacement: Expedited replacement of critical hardware components shipped on the next business day to restore full functionality quickly.
- Software & Firmware Updates: Entitlement to the latest software patches, firmware updates, and critical bug fixes to maintain system security and performance.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services add-on is designed to provide an elevated level of service for NVIDIA Enterprise DGX systems. It extends standard warranty coverage with enhanced response times, dedicated technical support, and proactive maintenance to ensure your AI infrastructure operates at peak efficiency.
Ideal for businesses that rely heavily on their AI and deep learning capabilities, this service is for IT Managers and IT Professionals overseeing critical data center operations. It integrates directly with your existing DGX hardware, providing a safety net against operational disruptions and ensuring compliance with demanding performance SLAs.
- Priority Technical Support: Direct access to NVIDIA's specialized support engineers for faster issue resolution.
- Hardware Replacement: Expedited delivery of replacement parts to minimize system downtime.
- Onsite Service: Guaranteed rapid onsite response for critical hardware failures.
- Software and Firmware Management: Access to updates and patches to maintain system integrity and security.
- Extended Coverage: Provides support beyond standard warranty terms for critical business operations.
Secure your AI investments with NVIDIA Business Critical Support Services, offering peace of mind and operational continuity for demanding business environments.
What This Enables
Critical Hardware Failure & Rapid Replacement
Coverage for unexpected hardware failures within the NVIDIA DGX system, ensuring prompt diagnosis and replacement. This minimizes extended downtime and maintains the continuity of essential AI computations.
production AI workloads, mission-critical data processing, high-availability computing environments
Urgent Technical Issue Resolution
Access to 24x7x365 expert technical support for immediate assistance with complex software or hardware issues. This ensures that operational disruptions are resolved quickly by specialized engineers.
demanding research and development cycles, time-sensitive AI model training, continuous integration pipelines
Proactive System Uptime Assurance
Protection against extended service interruptions through guaranteed rapid onsite response and component replacement. This service provides a safety net for businesses where system availability is paramount.
enterprise-scale AI deployments, regulated industry AI applications, business-critical analytics platforms
Key Features
24x7x4 Hour Onsite Response
Minimizes costly downtime by ensuring a technician arrives onsite within four hours for critical hardware issues.
24x7x365 Technical Support
Provides immediate access to expert NVIDIA support engineers for rapid troubleshooting and issue resolution.
Next Business Day Replacement
Expedites the return to full operational capacity by shipping critical replacement hardware on the next business day.
Software and Firmware Updates
Ensures system security, stability, and performance by providing access to the latest patches and updates.
Dedicated Support Engineers
Offers specialized expertise for faster and more accurate problem-solving on complex AI hardware and software.
Industry Applications
Manufacturing & Industrial
AI is crucial for optimizing production lines, predictive maintenance, and quality control in manufacturing, requiring highly available DGX systems.
Healthcare & Life Sciences
DGX systems accelerate drug discovery, genomic analysis, and medical imaging, demanding robust support to meet research and patient care timelines.
Finance & Insurance
Financial institutions use AI for fraud detection, algorithmic trading, and risk modeling, where system uptime directly impacts revenue and security.
Education & Research
Universities and research institutions rely on DGX for cutting-edge AI research, where uninterrupted access is vital for scientific progress and grant-funded projects.
Frequently Asked Questions
What is the term of this support service?
The term of the support service is typically one or three years, depending on the specific add-on purchased. Please refer to your order documentation for the exact duration.
Does this cover software issues or only hardware?
This Business Critical Support service covers both hardware failures and critical software issues related to the NVIDIA DGX system, providing comprehensive assistance.
What is considered a 'critical' hardware failure?
A critical hardware failure is typically defined as an issue that prevents the system from booting, operating, or performing its core AI functions, leading to significant downtime.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.