NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provides 24x7x365 expert technical support and rapid response for your NVIDIA DGX systems, ensuring maximum uptime for your AI infrastructure.
- 24x7x365 Expert Support: Access to NVIDIA's specialized technical engineers around the clock for immediate assistance.
- Rapid Response Times: Guaranteed fast response to critical issues, minimizing potential downtime and impact on operations.
- Hardware & Software Coverage: Entitlement to support for both hardware failures and software-related challenges impacting your DGX platform.
- Proactive Issue Resolution: Benefit from proactive monitoring and guidance to prevent future disruptions and maintain optimal performance.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services add-on provides an elevated level of technical assistance for NVIDIA Enterprise DGX systems. It ensures that your critical AI infrastructure receives prompt and expert attention for both hardware and software issues, covering the duration of your subscription.
Designed for businesses that rely heavily on their AI and deep learning workloads, this service is ideal for IT Managers and IT Professionals overseeing complex DGX deployments. It integrates directly with your existing NVIDIA hardware and software stack, providing a vital safety net for continuous operation.
- 24/7 Technical Assistance: Round-the-clock access to NVIDIA's certified support engineers.
- Expedited Issue Resolution: Prioritized handling of critical incidents to reduce downtime.
- Hardware and Software Support: Comprehensive coverage for the entire DGX platform.
- Access to Knowledge Base: Entitlement to NVIDIA's extensive technical documentation and resources.
- Proactive Guidance: Expert advice to maintain system health and performance.
Ensure your AI investments are protected with dedicated, high-priority support, allowing your business to focus on innovation, not infrastructure issues.
What This Enables
Critical System Uptime Assurance
Coverage for hardware failures and software malfunctions that directly impact the operational status of your NVIDIA DGX systems. This ensures that your AI workloads continue to run without interruption, maintaining business continuity.
High-performance computing environments, AI development and training platforms, mission-critical data processing operations
Rapid Incident Response
Protection against extended downtime through guaranteed rapid response times from NVIDIA's expert support engineers. This minimizes the business impact of any critical incident, allowing for quicker recovery and reduced financial loss.
Production AI environments, time-sensitive research and development, business-critical analytics platforms
Expert Technical Guidance
Access to specialized NVIDIA engineers for troubleshooting complex hardware and software issues. This entitlement ensures that your IT team receives expert assistance to resolve challenging problems efficiently.
Advanced AI deployments, deep learning model training infrastructure, large-scale GPU computing clusters
Key Features
24x7x365 Technical Support
Provides immediate access to expert assistance at any time, reducing the risk of prolonged downtime for critical AI operations.
Rapid Response SLAs
Guarantees quick acknowledgment and action on critical issues, minimizing business disruption and financial impact.
Hardware and Software Coverage
Offers a holistic support solution for the entire DGX platform, simplifying issue resolution and ensuring comprehensive protection.
NVIDIA Expert Engineers
Ensures that your technical challenges are handled by specialists with deep knowledge of NVIDIA DGX systems and AI workloads.
Subscription-based Service
Provides predictable operational expenses and continuous access to support throughout the subscription term.
Industry Applications
Manufacturing & Industrial
AI is crucial for optimizing production lines, predictive maintenance, and quality control in manufacturing, requiring highly available DGX systems for these operations.
Finance & Insurance
Financial institutions use AI for fraud detection, algorithmic trading, and risk assessment, demanding continuous operation and rapid issue resolution for their DGX platforms.
Healthcare & Life Sciences
AI accelerates drug discovery, medical imaging analysis, and personalized medicine, making robust support for DGX systems essential for research and patient care advancements.
Education & Research
Universities and research institutions rely on DGX systems for advanced scientific computing and AI model development, necessitating reliable support for uninterrupted research.
Frequently Asked Questions
What is covered under NVIDIA Business Critical Support Services?
This service covers critical hardware failures and software-related issues impacting your NVIDIA Enterprise DGX systems. It includes 24x7x365 technical support with rapid response times to ensure maximum uptime.
How is this different from standard support?
Business Critical Support offers elevated service levels, including 24x7 availability and faster response times compared to standard support offerings, specifically for mission-critical DGX deployments.
What is the term of this support service?
This is a subscription-based service, and the term is determined at the time of purchase. The MPN indicates a subscription model.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.