NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provide 24x7 expert technical support and rapid response for your NVIDIA DGX Enterprise platform, ensuring maximum uptime and operational continuity.
- 24x7x365 Expert Support: Access to NVIDIA's specialized technical engineers around the clock for immediate issue resolution.
- Rapid Response Times: Guaranteed response times for critical issues, minimizing potential downtime and impact on your operations.
- Hardware & Software Coverage: Entitlement to technical support for both the NVIDIA DGX hardware and its associated enterprise software stack.
- Proactive Issue Management: Benefit from proactive monitoring and guidance to prevent potential problems before they affect your business.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services add-on provides essential, round-the-clock technical assistance for your NVIDIA DGX Enterprise platform. It ensures that your critical AI infrastructure receives prompt attention from NVIDIA's expert support teams, covering both hardware and software components to maintain peak performance and availability.
Designed for businesses that rely heavily on their AI and deep learning workloads, this service is ideal for IT Managers and IT Professionals overseeing complex data center operations. It integrates directly with your existing NVIDIA DGX deployment, offering a vital layer of protection against operational disruptions and performance degradation.
- 24/7 Technical Expertise: Direct access to NVIDIA's certified support engineers for immediate troubleshooting.
- Priority Issue Resolution: Expedited handling of critical incidents to restore operations swiftly.
- Hardware and Software Support: Comprehensive coverage for the entire NVIDIA DGX Enterprise platform.
- Proactive Guidance: Assistance in optimizing system performance and preventing future issues.
- Extended Operational Uptime: Minimizes downtime risks, safeguarding your critical AI initiatives.
This critical support service is essential for any business running NVIDIA DGX systems, offering peace of mind and ensuring uninterrupted AI innovation.
What This Enables
24/7 Critical Issue Resolution
Access to NVIDIA's specialized support engineers around the clock to address urgent hardware or software issues impacting your DGX system. This ensures that critical AI workloads continue running with minimal interruption, maintaining business continuity.
high-performance computing environments, AI research labs, deep learning operations, mission-critical data processing
Hardware Failure and Replacement
Coverage for timely diagnosis and resolution of hardware failures within your NVIDIA DGX system. This includes guidance on replacement procedures and ensuring that essential components are addressed promptly to restore full functionality.
on-premises data centers, AI development clusters, large-scale training infrastructure, mission-critical compute environments
Software Configuration and Troubleshooting
Entitlement to expert assistance for troubleshooting complex software issues, driver conflicts, or configuration problems within the NVIDIA DGX Enterprise software stack. This helps maintain the integrity and performance of your AI software environment.
AI model development, machine learning operations, data science platforms, high-performance computing clusters
Key Features
24x7x365 Access to NVIDIA Engineers
Immediate expert assistance is available at any time, reducing the risk of prolonged downtime for critical AI operations.
Guaranteed Response Times
Critical issues are addressed within defined SLAs, ensuring rapid resolution and minimizing business impact.
Hardware and Software Support
Comprehensive coverage for the entire DGX Enterprise platform, simplifying support management and ensuring all components are addressed.
Proactive Issue Prevention
Benefit from expert advice to identify and mitigate potential problems before they affect system performance or availability.
Subscription-based Licensing
Predictable operational expenses with a clear support contract, allowing for better budget management.
Industry Applications
Finance & Insurance
Financial institutions rely on high-performance computing for complex modeling, risk analysis, and fraud detection, where system uptime and rapid support are critical for operational integrity and regulatory compliance.
Healthcare & Life Sciences
This sector utilizes AI for drug discovery, genomic sequencing, and medical imaging analysis, requiring continuous operation and expert support to accelerate research and patient care advancements.
Manufacturing & Industrial
AI is increasingly used for predictive maintenance, quality control, and supply chain optimization in manufacturing, making uninterrupted operation of DGX systems essential for production efficiency and cost savings.
Education & Research
Universities and research institutions use DGX systems for advanced AI research, requiring reliable access and prompt support to facilitate groundbreaking discoveries and academic pursuits.
Frequently Asked Questions
What is covered by NVIDIA Business Critical Support Services?
This service covers technical support for both the hardware and software components of your NVIDIA Enterprise DGX system, including rapid response for critical issues and access to NVIDIA's expert engineers 24x7.
What is the response time for critical issues?
Response times are guaranteed and prioritized for critical issues, ensuring that your operations are restored as quickly as possible. Specific details are outlined in the support agreement.
Is this a one-time purchase or a subscription?
This is a subscription-based service, billed annually per GPU, providing continuous support for your NVIDIA DGX Enterprise platform.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.