NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provide essential, 24x7 technical support and rapid response for your NVIDIA DGX systems, ensuring maximum uptime and operational continuity.
- 24x7x365 Access: Get round-the-clock expert technical support for critical issues, minimizing downtime.
- Rapid Response: Benefit from expedited response times for hardware and software issues, keeping your operations running.
- Expert Technical Assistance: Access NVIDIA engineers for in-depth troubleshooting and problem resolution.
- Proactive Issue Management: Receive guidance and support to prevent potential disruptions and maintain system health.
Product Overview
Product Overview
This offering is an add-on subscription for NVIDIA Business Critical Support Services, specifically designed for NVIDIA Enterprise DGX systems. It extends the standard support with enhanced response times and 24x7 availability, crucial for mission-critical AI and data science workloads.
This service is ideal for businesses that rely heavily on their NVIDIA DGX infrastructure for core operations, such as data scientists, AI researchers, and IT managers responsible for high-performance computing environments. It ensures that any system interruptions are addressed with the utmost urgency, maintaining productivity and project timelines.
- Enhanced Uptime: Minimizes operational disruptions with priority support.
- Accelerated Resolution: Faster response and resolution times for critical incidents.
- Expert Access: Direct access to NVIDIA's specialized support engineers.
- System Stability: Proactive guidance to maintain optimal system performance.
- Peace of Mind: Assurance that critical AI infrastructure is continuously monitored and supported.
Secure your NVIDIA DGX investment with Business Critical Support, offering enterprise-grade assistance without the enterprise overhead for SMB and mid-market teams.
What This Enables
Hardware Failure & Replacement
Coverage for unexpected hardware failures within the NVIDIA DGX system. This ensures that critical components are identified and replaced quickly to restore full system functionality.
mission-critical systems, high-availability environments, performance-sensitive workloads
Software & Configuration Issues
Protection against software malfunctions, configuration errors, or compatibility problems impacting DGX system performance. This provides access to expert troubleshooting to resolve complex software-related incidents.
complex software stacks, AI development platforms, data analytics pipelines
Performance Degradation & Optimization
Entitlement to assistance in diagnosing and resolving performance bottlenecks or unexpected system slowdowns. This ensures your DGX systems operate at peak efficiency for demanding computational tasks.
large-scale simulations, deep learning training, real-time data processing
Key Features
24x7x365 Technical Support
Provides immediate assistance for critical issues at any time, reducing potential downtime and impact on operations.
Expedited Response Times
Ensures faster attention to your support requests, minimizing the time your critical systems are offline.
Expert NVIDIA Engineering Access
Connects you directly with specialists who understand the intricacies of DGX systems for efficient problem resolution.
Proactive System Health Guidance
Offers insights and recommendations to maintain optimal performance and prevent future issues.
Subscription-Based Service
Offers predictable costs and continuous coverage for your essential AI infrastructure.
Industry Applications
Healthcare & Life Sciences
Supports critical research and patient care applications that rely on high-performance computing for diagnostics, drug discovery, and genomic analysis, where downtime is unacceptable.
Finance & Insurance
Enables continuous operation of complex financial modeling, risk analysis, and fraud detection systems that require consistent performance and immediate support for uninterrupted trading and operations.
Manufacturing & Industrial
Facilitates the use of AI for predictive maintenance, quality control, and supply chain optimization, where system stability is crucial for operational efficiency and cost reduction.
Education & Research
Supports advanced research initiatives in fields like AI, machine learning, and scientific computing, ensuring that academic institutions and researchers have reliable access to powerful computational resources.
Frequently Asked Questions
What is NVIDIA Business Critical Support?
It is an enhanced support service offering 24x7 technical assistance and rapid response for NVIDIA Enterprise DGX systems. This add-on provides priority access to NVIDIA's expert support engineers to ensure maximum uptime and operational continuity for your critical AI workloads.
What types of issues does this support cover?
This support covers critical hardware failures, software malfunctions, configuration errors, and performance degradation issues specific to your NVIDIA DGX systems. The goal is to provide swift resolution to keep your AI and data science operations running smoothly.
How quickly can I expect a response?
Business Critical Support is designed for expedited response times for critical incidents. Specific service level agreements (SLAs) for response and resolution are detailed in the support contract, ensuring your urgent needs are prioritized.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.