NVIDIA Business Critical Support Services Add-On
Ensure maximum uptime and rapid issue resolution for your NVIDIA DGX Enterprise platform with Business Critical Support Services, offering 24x7 access to expert technical assistance.
- 24x7 Technical Support: Access to NVIDIA's expert support team around the clock for immediate assistance with critical issues.
- Hardware & Software Coverage: Comprehensive support for both the hardware components and the enterprise software stack of your DGX system.
- Expedited Response Times: Prioritized case handling and faster resolution to minimize any potential downtime and impact on operations.
- Proactive Issue Management: Entitlement to proactive diagnostics and guidance to prevent future disruptions and maintain optimal performance.
Product Overview
Product Overview
NVIDIA Business Critical Support Services is a subscription-based add-on designed to provide advanced, round-the-clock technical support for NVIDIA Enterprise DGX systems. This service ensures that your critical AI infrastructure receives prompt attention and expert resolution for any hardware or software issues, safeguarding your operational continuity.
This support is essential for businesses that rely heavily on their DGX platforms for AI development, training, and inference. It is ideal for IT Managers and IT Professionals in SMB and mid-market companies who need enterprise-grade support without the overhead of a dedicated internal team, ensuring their AI workloads run without interruption.
- 24x7x365 Expert Access: Immediate connection to NVIDIA's specialized support engineers for critical issues.
- Hardware and Software Support: Covers the full spectrum of DGX system components and associated enterprise software.
- Prioritized Case Management: Expedited handling to reduce resolution times and minimize business impact.
- Proactive Diagnostics: Assistance in identifying and resolving potential issues before they cause downtime.
- Knowledge Base Access: Entitlement to NVIDIA's extensive technical documentation and best practices.
This essential support service provides SMB and mid-market organizations with the peace of mind that their critical AI infrastructure is protected by NVIDIA's top-tier technical expertise.
What This Enables
24x7 Critical Issue Resolution
Access to NVIDIA's expert support team around the clock for immediate assistance with critical hardware or software issues impacting AI workloads. This ensures rapid problem-solving to minimize operational downtime and maintain business continuity.
mission-critical AI training, high-performance computing environments, continuous AI inference operations
Hardware Failure & Replacement
Coverage for hardware failures within the NVIDIA DGX system, ensuring prompt diagnosis and replacement of faulty components. This protects against unexpected hardware issues that could halt AI development or deployment.
on-premises AI infrastructure, data-intensive research environments, large-scale machine learning deployments
Software Configuration & Troubleshooting
Entitlement to expert assistance for troubleshooting software-related issues, including operating system, drivers, and AI framework configurations on the DGX platform. This helps resolve complex software conflicts and optimize performance.
complex AI software stacks, multi-node distributed training, custom AI model development
Key Features
24x7x365 Technical Support
Immediate access to NVIDIA's specialized support engineers ensures critical AI workloads are addressed promptly, minimizing downtime.
Expedited Response Times
Prioritized case handling reduces resolution times, allowing your AI operations to resume quickly after an issue arises.
Hardware and Software Coverage
Comprehensive support for the entire DGX system, from hardware components to enterprise software, provides a single point of contact for all issues.
Proactive Diagnostics
Assistance in identifying and resolving potential issues before they cause significant disruption helps maintain system stability and performance.
Expert Knowledge Base
Access to NVIDIA's deep technical expertise and documentation empowers your IT team to manage and maintain the DGX platform effectively.
Industry Applications
Finance & Insurance
Financial institutions rely on AI for fraud detection, risk assessment, and algorithmic trading, requiring high availability and rapid support for their DGX platforms to maintain critical operations.
Healthcare & Life Sciences
AI is crucial for drug discovery, medical imaging analysis, and personalized medicine, necessitating robust support for DGX systems to ensure uninterrupted research and patient care advancements.
Manufacturing & Industrial
AI drives predictive maintenance, quality control, and supply chain optimization in manufacturing, making continuous operation of DGX systems essential and requiring prompt support for any disruptions.
Education & Research
Academic and research institutions use DGX platforms for complex simulations and AI model development, where consistent uptime and expert support are vital for scientific progress and timely project completion.
Frequently Asked Questions
What is the term of this support service?
This is a subscription-based service, and the term is typically one year, renewable annually. Specific durations are confirmed at the time of purchase.
Does this cover all NVIDIA DGX systems?
This support add-on is specifically for NVIDIA Enterprise DGX systems. Compatibility with specific DGX models should be verified at the time of purchase.
What is the difference between Business Critical Support and standard warranty?
Business Critical Support offers 24x7 access, expedited response times, and broader coverage for both hardware and software issues compared to a standard warranty, ensuring higher availability for mission-critical operations.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.