NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provide essential add-on coverage for your NVIDIA Enterprise DGX SPA, ensuring maximum uptime and rapid issue resolution for your critical AI workloads.
- 24x7x4 Hour Onsite Response: Guaranteed rapid onsite support within four hours for critical hardware failures, minimizing costly downtime.
- 24x7x365 Technical Support: Direct access to NVIDIA's expert technical support team around the clock for immediate troubleshooting and guidance.
- Advanced Hardware Replacement: Expedited replacement of defective components, often shipped before the faulty part is returned, to accelerate system recovery.
- Software and Firmware Updates: Entitlement to the latest software patches, firmware updates, and critical bug fixes to maintain optimal performance and security.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On is a subscription-based service designed to provide the highest level of support for NVIDIA Enterprise DGX SPA systems. It extends the standard warranty with guaranteed rapid response times, expert technical assistance, and proactive maintenance to ensure your AI infrastructure operates at peak performance and availability.
Ideal for businesses that rely heavily on their AI and deep learning infrastructure, this service is for IT Managers and IT Professionals overseeing critical DGX systems. It ensures that any hardware or software issues are addressed swiftly, preventing disruptions to data science teams, research initiatives, or production AI deployments.
- Critical Uptime Assurance: Minimizes operational disruptions with guaranteed rapid response and resolution for hardware and software issues.
- Expert Technical Assistance: Direct access to NVIDIA's specialized support engineers for complex AI infrastructure challenges.
- Proactive System Maintenance: Includes access to software updates and firmware patches to maintain system health and security.
- Accelerated Hardware Resolution: Features advanced hardware replacement to quickly restore functionality.
- Extended Operational Lifespan: Helps maintain the performance and reliability of your DGX investment through dedicated support.
Ensure your NVIDIA DGX SPA infrastructure remains operational and performant with Business Critical Support Services, designed for businesses needing enterprise-grade reliability without the overhead.
What This Enables
Critical Hardware Failure & Replacement
Coverage for unexpected hardware failures within the DGX SPA system. This ensures that essential components are replaced rapidly, often with advanced shipment, to restore full system functionality with minimal delay.
mission-critical systems, high-availability deployments, data-intensive workloads, research and development environments
Urgent Technical Issue Resolution
Access to 24x7x365 expert technical support for immediate troubleshooting of complex software or hardware issues. This provides timely guidance and problem-solving to keep your AI operations running smoothly.
continuous operation requirements, time-sensitive projects, complex AI model training, production AI services
Proactive Software and Firmware Management
Entitlement to critical software patches, firmware updates, and bug fixes. This helps maintain system stability, security, and optimal performance, preventing potential issues before they impact operations.
security-conscious environments, performance-optimized systems, regulated industries, long-term infrastructure planning
Key Features
24x7x4 Hour Onsite Response
Minimizes costly downtime by ensuring critical hardware issues are addressed by a technician on-site within four hours.
24x7x365 Technical Support
Provides immediate access to NVIDIA's specialized support engineers for rapid troubleshooting and issue resolution, anytime.
Advanced Hardware Replacement
Accelerates system recovery by shipping replacement parts quickly, often before the defective component is returned.
Software and Firmware Updates
Ensures your system benefits from the latest patches and fixes, maintaining optimal performance, security, and stability.
Dedicated Support for DGX SPA
Offers specialized expertise tailored to the unique architecture and requirements of NVIDIA Enterprise DGX SPA systems.
Industry Applications
Finance & Insurance
Financial institutions require high availability for AI-driven trading, risk analysis, and fraud detection systems, where downtime can result in significant financial losses.
Healthcare & Life Sciences
AI in healthcare is critical for diagnostics, drug discovery, and personalized medicine, demanding uninterrupted operation to support research and patient care advancements.
Manufacturing & Industrial
AI is used for predictive maintenance, quality control, and optimizing production lines; consistent uptime is essential to maintain operational efficiency and output.
Education & Research
Research institutions rely on powerful AI infrastructure for scientific discovery and complex simulations, where extended downtime can impede critical research timelines and breakthroughs.
Frequently Asked Questions
What is the term of this support service?
This is a subscription-based service. The specific term (e.g., 1 year, 3 years) is determined at the time of purchase and is renewable.
What hardware does this support cover?
This support add-on is specifically for NVIDIA Enterprise DGX SPA systems, providing coverage per GPU as indicated by the product SKU.
What is the difference between Business Critical Support and standard warranty?
Business Critical Support offers significantly enhanced response times, 24x7 availability, and advanced replacement services beyond the scope of a standard hardware warranty.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.