NVIDIA Business Critical Support Services Add-On
Secure continuous operation of your NVIDIA DGX Enterprise platform with Business Critical Support Services, offering 24x7 expert technical assistance and rapid response.
- 24x7 Technical Support: Access expert engineers around the clock for immediate assistance with critical issues.
- Rapid Response Times: Ensure minimal downtime with guaranteed response times for critical hardware and software issues.
- Proactive Issue Resolution: Benefit from advanced diagnostics and troubleshooting to prevent future disruptions.
- Extended Hardware Coverage: Maintain operational continuity with extended support for your NVIDIA DGX hardware components.
Product Overview
Product Overview
This is a Business Critical Support Services add-on for NVIDIA Enterprise DGX systems, providing enhanced technical support and rapid issue resolution on a per-GPU subscription basis.
Designed for businesses that rely on AI and high-performance computing, this service ensures that your critical DGX infrastructure receives priority attention from NVIDIA's expert support teams, minimizing downtime and maximizing productivity.
- 24/7 Expert Access: Immediate access to NVIDIA's specialized support engineers for critical issues.
- Priority Case Handling: Expedited resolution for hardware failures, software malfunctions, and performance anomalies.
- Proactive Monitoring & Diagnostics: Advanced tools and services to identify and address potential problems before they impact operations.
- Hardware Replacement: Timely replacement of faulty components to restore system functionality.
- Knowledge Base & Updates: Access to the latest technical documentation and software updates for optimal system performance.
Ensure your AI investments are protected and operational with dedicated, high-priority support tailored for demanding business environments.
What This Enables
Critical System Downtime Protection
Coverage for unexpected hardware failures or critical software malfunctions that halt AI workloads. This ensures rapid diagnosis and resolution to restore essential business operations quickly.
High-performance computing environments, mission-critical AI deployments, data-intensive analytics platforms
Expedited Hardware Replacement
Entitlement to timely replacement of defective hardware components within the DGX system. This minimizes the duration of any performance degradation or complete system outage.
Production AI training environments, real-time inference systems, research and development clusters
24x7 Expert Technical Assistance
Access to NVIDIA's specialized support engineers around the clock for immediate troubleshooting. This provides peace of mind for operations that run continuously or require immediate attention.
Global operations, time-sensitive data processing, continuous integration pipelines
Key Features
24x7x365 Technical Support
Provides immediate access to NVIDIA's expert support engineers at any time, ensuring critical issues are addressed promptly.
Guaranteed Response Times
Ensures that your support requests are prioritized and addressed within defined service level agreements, minimizing operational disruption.
Hardware Replacement Services
Facilitates the swift replacement of faulty hardware components, restoring system functionality and performance.
Advanced Diagnostics
Utilizes sophisticated tools and techniques to quickly identify the root cause of problems, leading to faster resolution.
Subscription-based Model
Offers predictable operational expenses and continuous support coverage for your NVIDIA DGX investment.
Industry Applications
Finance & Insurance
Financial institutions rely on high-performance computing for complex modeling, risk analysis, and fraud detection, requiring maximum uptime and rapid support for their AI infrastructure.
Healthcare & Life Sciences
This sector uses AI for drug discovery, genomic sequencing, and medical imaging analysis, where system availability and prompt issue resolution are critical for research and patient care advancements.
Manufacturing & Industrial
AI is crucial for predictive maintenance, quality control, and supply chain optimization in manufacturing, demanding reliable performance and swift support to avoid production line disruptions.
Education & Research
Universities and research institutions utilize DGX systems for advanced scientific computing and AI research, where continuous access and expert support are vital for academic progress and discovery.
Frequently Asked Questions
What is the term of this support service?
This is a subscription-based service, typically renewed annually. The specific term and renewal conditions are detailed in the purchase agreement.
What specific NVIDIA DGX systems does this support cover?
This support add-on is designed for NVIDIA Enterprise DGX systems. Please refer to the product documentation or consult with a Zent Networks representative for specific model compatibility.
How is the support delivered?
Support is delivered remotely by NVIDIA's certified technical support engineers via phone, email, and web portal. On-site support may be arranged for specific hardware replacement scenarios as per the service agreement.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.