NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provides essential, rapid-response technical support for your NVIDIA DGX enterprise platform, ensuring maximum uptime and performance.
- 24x7x4 Response: Guaranteed hardware and software support with a 4-hour response time, minimizing critical downtime.
- Expert Technical Assistance: Access to NVIDIA's specialized engineers for complex issue resolution and system optimization.
- Proactive Issue Management: Receive timely updates and guidance to prevent potential problems before they impact operations.
- Extended Hardware Coverage: Ensures your critical GPU hardware is covered beyond the standard warranty period, protecting your investment.
Product Overview
Product Overview
This is a Business Critical Support Services add-on for NVIDIA Enterprise DGX systems, providing an elevated level of technical support and rapid response for mission-critical AI infrastructure.
Designed for businesses that rely on their DGX systems for continuous AI development and deployment, this service ensures that any hardware or software issues are addressed with urgency and expertise, maintaining operational continuity.
- Priority Technical Support: Direct access to NVIDIA's expert support teams for faster issue resolution.
- Rapid Response Times: Guaranteed response times to minimize operational disruption and downtime.
- Hardware and Software Coverage: Comprehensive support for both the hardware components and the underlying software stack of your DGX system.
- Proactive Maintenance Guidance: Receive recommendations and alerts to help prevent future issues.
- Extended Service Lifespan: Ensures your critical infrastructure remains supported for its operational life.
This support service is ideal for SMB and mid-market organizations prioritizing the stability and performance of their AI computing resources.
What This Enables
Critical Hardware Failure and Replacement
Coverage for unexpected hardware failures, including GPUs, CPUs, memory, and storage components within the DGX system. This ensures that critical hardware is replaced or repaired quickly to restore full system functionality.
High-performance computing environments, AI development labs, production machine learning deployments
Urgent Software and System Issues
Entitlement to immediate technical support for complex software issues, operating system problems, or configuration errors impacting the DGX platform. This provides access to NVIDIA engineers for swift diagnosis and resolution.
Mission-critical AI training pipelines, real-time inference systems, integrated data science platforms
Performance Degradation and Optimization
Protection against performance bottlenecks or unexpected system slowdowns that could impact AI model training or inference times. This service offers expert guidance to identify and resolve performance issues.
Time-sensitive research projects, competitive market analysis, continuous AI model updates
Key Features
24x7x4 Hour Response Time
Minimizes critical downtime by guaranteeing expert technical assistance within four hours of issue reporting.
NVIDIA Expert Engineering Access
Provides direct access to specialized engineers for complex problem-solving and system optimization.
Hardware and Software Support
Offers comprehensive coverage for all components of the NVIDIA DGX Enterprise system, ensuring end-to-end reliability.
Proactive Issue Prevention
Helps identify and mitigate potential problems before they impact operations, enhancing system stability.
Extended Service Coverage
Protects your investment beyond standard warranty periods, ensuring continued operational readiness.
Industry Applications
Manufacturing & Industrial
AI is critical for predictive maintenance, quality control, and supply chain optimization, requiring high availability of DGX systems for continuous operation.
Finance & Insurance
Financial institutions use AI for fraud detection, risk modeling, and algorithmic trading, where system uptime and rapid issue resolution are paramount for financial performance and compliance.
Healthcare & Life Sciences
AI accelerates drug discovery, medical imaging analysis, and personalized medicine, demanding reliable and continuously available DGX infrastructure to support critical research and patient care advancements.
Education & Research
Universities and research institutions rely on DGX systems for advanced AI research, requiring robust support to ensure uninterrupted access for scientific breakthroughs.
Frequently Asked Questions
What is the response time for Business Critical Support?
The Business Critical Support service guarantees a 4-hour response time for critical issues, 24 hours a day, 7 days a week.
Does this support cover software issues?
Yes, this service provides comprehensive support for both hardware and software components of your NVIDIA DGX Enterprise system, including operating system and driver issues.
What is the term of this support service?
The term of the support service is typically one year, renewable, and is billed on a subscription basis. Specific terms are detailed in the purchase agreement.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.