NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provide essential add-on coverage for your NVIDIA Enterprise DGX systems, ensuring rapid response and expert technical assistance to maintain peak operational performance.
- 24x7x4 Response: Guaranteed four-hour response time for critical issues, minimizing downtime.
- Expert Technical Support: Access to NVIDIA's specialized engineers for complex problem resolution.
- Hardware & Software Coverage: Entitlement to support for both hardware failures and software-related issues impacting your DGX platform.
- Proactive Case Management: Dedicated support to manage and expedite resolution of your critical support cases.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On extends the warranty and support for your NVIDIA Enterprise DGX systems, offering enhanced service levels designed for mission-critical AI and data science operations. It provides access to 24x7 technical support with a guaranteed four-hour response time for critical issues, ensuring your high-performance computing environment remains operational.
This service is designed for businesses, including IT Managers and IT Professionals within SMB and mid-market companies, that rely on NVIDIA DGX platforms for their core AI development, training, and inference workloads. It integrates directly with your existing DGX infrastructure, providing a vital safety net against operational disruptions and performance degradation.
- Priority Technical Assistance: Direct access to NVIDIA's expert support team for swift issue resolution.
- Extended Uptime Assurance: Minimizes business impact from hardware or software failures with rapid response.
- Software & Firmware Updates: Entitlement to critical patches and updates to maintain system stability and security.
- Proactive Issue Identification: Support services can help identify potential problems before they impact operations.
- Dedicated Case Management: Ensures your critical issues receive focused attention and expedited handling.
Ensure your critical AI infrastructure operates without interruption by securing NVIDIA Business Critical Support Services, designed for demanding SMB and mid-market environments.
What This Enables
Critical Hardware Failure & Replacement
Coverage for unexpected hardware failures within the NVIDIA DGX system. This ensures that essential components are repaired or replaced quickly to restore full system functionality and prevent extended operational pauses.
On-premises deployments, High-performance computing environments, Mission-critical workloads, Data center operations
Software and Firmware Issue Resolution
Entitlement to expert technical support for complex software or firmware-related issues impacting the DGX platform's performance or stability. This provides access to specialized knowledge for troubleshooting and resolving intricate system problems.
AI development platforms, Machine learning operations, Deep learning training environments, Hybrid cloud deployments
Rapid Response for System Outages
Protection against prolonged system downtime with a guaranteed four-hour response time for critical incidents. This rapid engagement minimizes business disruption and data loss, ensuring continuity for time-sensitive AI tasks.
Production AI services, Real-time analytics, Business-critical applications, Scalable computing infrastructure
Key Features
24x7x4 Hour Response Time
Minimizes critical downtime by ensuring rapid engagement from NVIDIA support for urgent issues.
Expert Technical Support
Provides access to specialized engineers for efficient resolution of complex hardware and software problems.
Hardware and Software Coverage
Offers peace of mind by covering both physical component failures and software-related operational disruptions.
Proactive Case Management
Ensures critical support tickets receive focused attention and expedited handling for faster resolution.
Subscription-based Service
Allows for predictable operational expenses and continuous support coverage for your DGX investment.
Industry Applications
Finance & Insurance
Financial institutions rely on high-performance computing for complex modeling, risk analysis, and fraud detection, where system uptime is paramount and downtime can lead to significant financial losses.
Healthcare & Life Sciences
This sector utilizes AI for drug discovery, genomic sequencing, and medical imaging analysis, requiring continuous operation to accelerate research and patient care advancements.
Manufacturing & Industrial
AI is crucial for predictive maintenance, quality control, and optimizing production lines in manufacturing, where system interruptions can halt operations and impact output.
Education & Research
Research institutions and universities use DGX systems for advanced AI studies and simulations, needing reliable support to ensure uninterrupted scientific progress and academic work.
Frequently Asked Questions
What is the duration of this support service?
The duration of the support service is typically one year, aligning with standard subscription terms for enterprise support. Specific terms will be detailed in the purchase agreement.
Does this cover all NVIDIA DGX systems?
This add-on is specifically for NVIDIA Enterprise DGX systems. Compatibility should be verified based on your specific DGX model and configuration.
What constitutes a 'critical' issue for the four-hour response?
A critical issue is generally defined as a system-wide outage or severe performance degradation that prevents the primary function of the DGX system, significantly impacting business operations. Specific definitions are provided by NVIDIA support.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.