NVIDIA Business Critical Support Services Add-On
Secure your NVIDIA DGX Enterprise platform with Business Critical Support, offering 24x7 expert assistance and expedited hardware replacement for critical AI operations.
- 24x7 Expert Support: Access to NVIDIA's specialized technical support team around the clock for immediate issue resolution.
- Expedited Hardware Replacement: Guaranteed rapid delivery of replacement hardware to minimize downtime during critical component failures.
- Proactive Issue Management: Benefit from advanced diagnostics and proactive monitoring to identify and address potential problems before they impact operations.
- Extended Service Duration: Maintain optimal system performance and compliance with extended support coverage tailored to your business needs.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On provides an elevated level of technical assistance and hardware replacement for NVIDIA Enterprise DGX systems. It ensures that your mission-critical AI infrastructure receives prompt attention, minimizing operational disruptions and maximizing uptime.
Designed for businesses that rely heavily on their AI and deep learning workloads, this service is ideal for IT Managers and IT Professionals overseeing complex data center environments. It integrates directly with your existing DGX hardware, offering a vital layer of protection and operational continuity.
- Priority Technical Support: Gain direct access to NVIDIA's senior support engineers for faster response and resolution times.
- Hardware Service Level Agreements (SLAs): Benefit from guaranteed response and replacement times for hardware failures, crucial for maintaining AI training schedules.
- Software and Firmware Updates: Ensure your DGX system is running the latest stable versions of software and firmware for optimal performance and security.
- Remote and On-Site Support Options: Receive support tailored to your needs, including remote diagnostics and, when necessary, on-site assistance.
- Knowledge Base Access: Utilize an extensive library of technical documentation, troubleshooting guides, and best practices.
Ensure your AI investments are protected with dedicated, high-priority support designed to keep your NVIDIA DGX systems running at peak performance.
What This Enables
Critical System Uptime Assurance
Coverage for hardware failures and software malfunctions that could halt AI model training or inference. This ensures continuous operation of essential business processes reliant on AI.
AI development environments, deep learning research labs, production AI inference servers
Expedited Hardware Replacement
Protection against extended operational pauses due to component failures. Guarantees rapid delivery and replacement of critical hardware to restore full system functionality swiftly.
High-performance computing clusters, mission-critical data processing units, time-sensitive AI workloads
24x7 Expert Technical Assistance
Entitlement to immediate access to NVIDIA's specialized support engineers for troubleshooting complex issues. This provides peace of mind and reduces the burden on internal IT staff.
24/7 operational environments, global research teams, businesses with limited in-house AI expertise
Key Features
24x7 Priority Technical Support
Immediate access to expert NVIDIA engineers ensures rapid resolution of critical issues, minimizing operational impact.
Expedited Hardware Replacement
Guaranteed fast delivery of replacement parts minimizes system downtime during hardware failures.
Software and Firmware Support
Assistance with software and firmware issues ensures your DGX system operates efficiently and securely.
Proactive Diagnostics
Helps identify and address potential problems before they affect system performance or cause outages.
Extended Service Coverage
Provides long-term assurance of system reliability and performance for your AI investments.
Industry Applications
Finance & Insurance
Financial institutions rely on AI for fraud detection, risk analysis, and algorithmic trading, requiring high availability and rapid support for their DGX systems to maintain critical operations.
Healthcare & Life Sciences
AI in healthcare accelerates drug discovery, medical imaging analysis, and personalized medicine, necessitating robust support to ensure uninterrupted research and patient care applications.
Manufacturing & Industrial
AI drives predictive maintenance, quality control, and supply chain optimization in manufacturing, where system downtime can lead to significant production losses and require immediate support.
Education & Research
Universities and research institutions use DGX systems for complex simulations and AI model development, requiring reliable support to ensure continuous academic and scientific progress.
Frequently Asked Questions
What is the duration of this support service?
The duration of the support service is typically one year, but can be extended or purchased for longer terms depending on your needs. Specific terms are detailed at the time of purchase.
What hardware is covered by this support add-on?
This support add-on applies specifically to NVIDIA Enterprise DGX systems. The exact model and configuration covered will be specified in your service agreement.
How quickly can I expect hardware replacement?
Business Critical Support includes expedited hardware replacement with defined Service Level Agreements (SLAs). The exact response and replacement times are outlined in the service contract.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.