NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provides 24x7 expert technical support and rapid response for your NVIDIA DGX Enterprise platform, ensuring maximum uptime for your AI initiatives.
- 24x7x365 Support: Access to NVIDIA technical experts around the clock for immediate assistance with critical issues.
- Rapid Response Times: Guaranteed service levels for critical issues, minimizing downtime and impact on your operations.
- Hardware & Software Coverage: Entitlement to support for both the underlying hardware and the enterprise software stack of your DGX system.
- Proactive Issue Resolution: Benefit from NVIDIA's expertise in identifying and resolving potential problems before they affect your business.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On is a subscription-based service designed to provide advanced, round-the-clock technical support for NVIDIA Enterprise DGX systems. It ensures that your critical AI infrastructure receives prompt attention for hardware and software issues, covering everything from initial diagnosis to resolution.
This service is ideal for IT Managers and IT Professionals in mid-market and enterprise environments who rely on their DGX systems for mission-critical AI development, training, and inference. It integrates directly with your existing DGX deployment, offering a vital safety net against operational disruptions and performance degradation.
- 24/7 Expert Access: Immediate connection to NVIDIA's specialized support engineers.
- Priority Case Handling: Expedited resolution for critical hardware and software incidents.
- Remote Diagnostics: Advanced tools for quick identification of root causes.
- Software Updates & Patches: Assistance with applying necessary updates for stability and security.
- Hardware Replacement Options: Streamlined process for replacing faulty components under warranty.
Ensure your AI investments are protected with dedicated, expert support that keeps your NVIDIA DGX systems running at peak performance.
What This Enables
Hardware Failure & Replacement
Coverage for unexpected hardware malfunctions within the NVIDIA DGX system. This ensures that faulty components are identified and replaced quickly to restore full system functionality.
mission-critical systems, high-availability environments, performance-sensitive workloads
Software Configuration & Troubleshooting
Entitlement to expert assistance with software stack issues, including operating system, drivers, and NVIDIA's AI software libraries. This helps resolve complex configuration problems and performance bottlenecks.
complex software deployments, AI development platforms, research computing environments
Urgent Issue Resolution
Protection against prolonged downtime through guaranteed rapid response and resolution times for critical incidents. This minimizes business impact and ensures continuity of AI operations.
time-sensitive projects, production AI services, continuous integration pipelines
Key Features
24x7x365 Technical Support
Provides immediate access to NVIDIA's expert engineers at any time, ensuring critical issues are addressed without delay.
Priority Service Levels
Guarantees expedited response and resolution times for critical incidents, minimizing operational disruption and financial loss.
Hardware and Software Expertise
Offers specialized knowledge covering the entire DGX stack, from hardware components to complex AI software, for comprehensive problem-solving.
Remote Diagnostics and Troubleshooting
Enables efficient identification and resolution of issues through advanced remote tools, reducing the need for on-site intervention.
Subscription-based Model
Allows for predictable budgeting and continuous access to support services throughout the lifecycle of your DGX investment.
Industry Applications
Finance & Insurance
Financial institutions rely on high-performance computing for complex modeling, risk analysis, and fraud detection, where system uptime is critical and supported by strict regulatory requirements.
Manufacturing & Industrial
Manufacturers use AI for predictive maintenance, quality control, and supply chain optimization, requiring robust support to prevent disruptions in production and logistics.
Healthcare & Life Sciences
Healthcare organizations utilize AI for drug discovery, medical imaging analysis, and personalized medicine, where system reliability is paramount for research and patient care advancements.
Education & Research
Research institutions and universities depend on powerful computing resources for scientific discovery and AI model training, necessitating continuous operational support for academic progress.
Frequently Asked Questions
What is the duration of this support service?
This is a subscription service, and the term is typically one year, renewable. Specific durations are confirmed at the time of purchase.
What specific NVIDIA DGX systems does this support cover?
This support is designed for NVIDIA Enterprise DGX systems. The MPN suggests it applies to DGX systems, particularly those with enterprise-grade configurations.
How do I initiate a support request?
Upon purchasing this service, you will receive instructions on how to contact NVIDIA support directly, typically through a dedicated portal or phone line, referencing your support contract.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.